Waterbury, United States
153 Meadow St
$$
+1 2035730750
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Service guarantee
My experience with tools plus in waterbury has always been good. Excellent really. I've never once walked in there and not found what I was looking for. The prices are unbeatable and the staff are made of high end individuals; professional, knowledgeable, and friendly. It is my number one go-to spot for power tools and accessories.
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Unbelievable customer service. Debbie was amazing as she persisted in pushing Google Shopping to correct a mistake that was no fault of Tools Plus. Above and beyond expectations including a personal communication from the President. I will only purchase tooling directly from Tools Plus after this interaction. These guys are the best!
I placed my order for a Milwaukee M18 18g Nailer on a Saturday. Didn't expect any action until Monday. Received email that item was processed and being shipped on that Monday. Item on my doorstep Wednesday in great shape and item had no defects. Thank you for a smooth transaction!
By far has to be the worst company i ever ordered tools from for both personal and shop use. Was looking for a cooling system pressure tester, found a mastercool kit for about 550- 600 dollars on other sites. Came across this company on a google search for 470 something plus free shipping and thought sure lets give them a try. Initial email said 2-3 weeks processing ship direct from the manufacturer and that an email with tracking info would he sent. Waited 4 weeks and didnt hear a peep from them. Called and was told the manufacturer was backed up 2-3 weeks so additional time would be needed. Waited another 2 weeks and still nothing. Called our companies other supplier to see if they had it for a slightly higher price and said they have over 10 in stock which would ship and arrive in less than 2 days. Called to cancel the order and was told 2 weeks ago now that it has already shipped, but there is no tracking info, no email and when i put the order number in on the website it says there is an error with no further info available. This company is a complete joke and gives you the runaround 100%. Worst shopping experience I have ever had purchasing tools.
Great selection of tools for the pros. Great prices also.
Deli
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