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Waterloo-Cedar Falls Courier

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Waterloo, United States

wcfcourier.com
News service· Classified ads newspaper publisher· Newspaper publisher· Newspapers· Newspaper advertising department

Waterloo-Cedar Falls Courier Reviews | Rating 3.3 out of 5 stars (5 reviews)

Waterloo-Cedar Falls Courier is located in Waterloo, United States on 100 E 4th St. Waterloo-Cedar Falls Courier is rated 3.3 out of 5 in the category news service in United States. Waterloo-Cedar Falls Courier is the leading provider of local news and information and a major platform for advertising in the Cedar Valley. The Courier has a total circulation (print, digital replica, and digital non-replica) of 42,239. The Courier's website, mobile, and tablet products drew over 800,000 unique visitors in December 2013. Online at wcfcourier.com, on Twitter at @wcfcourier and on Facebook at facebook.com/wcfcourier. A Lee Enterprises Inc. publication.

Address

100 E 4th St

Phone

+1 3192911400

Company size

51-200 employees

Headquarters

Waterloo, Iowa

Founded

1858

Accessibility

Wheelchair-accessible entrance

Open hours

...
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Linda Dehoet

Horrible customer service. Couldn't figure out why my bill MORE than doubled the last 3 years. Come to find out they have 3 levels of billing from Basic/Silver service to Platinum. They jacked me to the Platinum level WITHOUT my knowledge or permission! All I have ever wanted is Basic/Silver level. Naturally they refused to refund me the difference of hundreds of dollars I have over paid. They refused to lower me to the Basic level (but did drop me to the Gold/middle level). They said their system wouldn't allow them to drop me to the cheapest level. BULL! I talked to 5 different people who quoted 5 different prices!! They REFUSED to allow me to talk to a supervisor! Wouldn't be so bad if we regularly got the paper that I have been paying out of the nose for. Gonna call corporate office in Davenport to complain.

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Myke Goings

Very helpful staff! They helped design a perfect memorial page.

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Lynn Rossow

It seems like the customer service reps have no time for a problem. If I had to do a survey they and the paper would get a 0 for pretty much everything. They say they can't help me with an issue or they make a promise that don't materialize. I used to be pleased with the service, but it doesn't seem to go with the canned message that says that you value our business. Almost ready to discontinue my paper. They also say they will give me credit, but you take out the same amount each month. If the weather is bad for 3 days we miss one or 2 papers. They say they give us credit,but the same amount comes out every month. Seems also that they want to force people on fixed income or over 65 out of the paper. They want to charge them for the digital service when 99% of them don’t own a computer. The last time I heard or saw they wanted to charge 56 for a month of all services. How can someone making less than 2000 a month afford the paper at that rate. Called in to the paper to tell them about a missing paragraph or sometimes they rearrange the paper so that certain columns are missing. If you call and leave a message they rarely get back to you. They keep raising the price of the paper and give you less paper. They brag about winning awards in journalism, but it must be for something other than the content of the courier. Been trying to get an answer about call the courier and the stock market, but they must be to busy playing games or something on their computer to answer anyone’s questions. About ready to quit the courier. They sure don’t care about the customer. The recording says that if you stay on the phone you will be connected to an operator. That’s a joke because it goes right back to the recording. Such poor customer service from them.

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lori wengle

Why does Tim Jamison write a review for women own shop that never happened! Went through our cameras, never happened Tim Jamison. Found a K9 connection Harassing women owned businesses is wrong Tim

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lee lee doss

Great place to work staff is awesome.

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