Watertown, United States
37 Galen St
N/A
+1 6179239003
Yikes. I called and was given a wait time of 5-7min. After 10 min I called again to check, and they said they were 3 min away. I waited. Waited. Tried to call again and they wouldn't answer. Finally when they pulled up (15min? Which certainly isn't a terrible amount of time to wait, it's just longer than I was told up front and so I couldn't tell if they were no-showing on me) the van was FILTHY, and the guy wasn't wearing a mask. I asked him if he would wear one and he became upset but put one partially on. When I asked him to confirm the advertised price of 30 flat rate to the airport, he said it was 42. He became agitated and claimed I didn't read the ad correctly - however you will see plenty of other reviews here indicating the same poor advertising and being upset and misinformation. He became upset and said it was my choice if I didn't know how/chose not to read all the information. I asked to get out. They definitely are not upfront about their airport fees as seen in many other reviews. I called a Lyft.
like
Watertown Taxi just failed this family for a SCHEDULED pickup from the airport after landing back in Boston from a vacation. We scheduled a ride earlier in the day for a pickup from Logan airport at 10 PM at night with the need for a child’s booster seat. The dispatcher told me to call back once we landed to let them know we arrived. I did and I spoke to Greg who said we were not scheduled and he had no notes about the need for a booster seat. We are traveling with two young children under the age of 7, with no other options, one of the parents has to take a more expensive ride home to pick up our own car and then has to drive back into the airport to pick up the rest of the family. Keeping the kids up and extra couple of hours after what was already a really long day. No one will be in bed before 1 am thanks to Watertown Taxi. Greg tried to help and was understanding but at the end of the day the company was completely unreliable and really screwed up our return home. The only reason I didn’t give them 1 star is the fact that we have used them in the past many times and found them great. Again Greg seemed to take understanding of the situation but couldn’t fix their mistake. However they need to be reliable EVERY TIME their services are called upon. They couldn’t have picked a worst time/day to be unreliable. There really is just no excuse. Shame on them.
Made a reservation for a 4:30 a.m. pick up to Logan this morning! Driver was five minutes early, very friendly, professional and an excellent driver. I will use this service again! I took an Uber FROM the airport, what a rip-off they were!
Requested a ride to Logan and was quoted a price of 29.50. Person showed up in a sedan with no markings. Rude driver told us the price is 40 because of tolls however the plates didn’t have “ livery” markings. Overall bad business practice. Driver showed up early and said he was in a rush . I would rather WALK TO AIRPORT than take Watertown Taxi. If you paid me to ride with Watertown taxi I would still WALK. It’s would be an admission of mental illness to choose Watertown Taxi. Sincerely , New Uber customer
I always count on them for early morning airport runs and they are reliable and punctual.
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