Punta Gorda, United States
15040 Tamiami Trail
N/A
+1 9415050237
We are extremely happy with our boat lift cover. Keeps the boat out of the sun and provides shade for us while cleaning it. Excellent product made of high quality materials. The workers showed up when they said they would, were friendly and helpful in explaining procedures to remove the cover for storms, etc. they left the dock just as clean as they found it. Highly recommend Waterway Boat Lift Covers!
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Our experience with Waterway was fantastic. Tom was the local rep up in Pinellas county who came out to write a quote. He was prompt, professional, and very friendly. The cover was installed about a week earlier than expected. Work was done very well and amazingly fast. I love how we can get our boat tucked up under the cover for maximum UV protection. We also appreciate how it can be easily raised by Waterway, if necessary, to provide additional clearance for accessories like radar on the T-Top. So far, 10 months after install, we're very pleased with the product and highly recommend them (actually our cover resulted in a neighbor going with Waterway as well and we may have a few others interested).
Waterway designed and installed our canopy that we couldn't be happier with. The shade protects the boat from the sun and the elements! We had a few defective separating seams and they replaced it quick with no questions asked. Great operation!
They were in the area giving a neighbor an estimate for a lift cover and we asked them to give us an estimate as well. We thought the estimate was reasonable (3,600) and gave them a 600 deposit. They said they'd come back on a specific date the following month. They called two days before the date, telling us when they would arrive on the previously specified date to install the cover. They arrived when they said they would, they installed the cover, doing an excellent job. The workers were polite, knowledgeable, personable, and they worked efficiently. And they cleaned up after themselves. We are very pleased with the boat lift cover. They didn't tell us that they would remove the cover before a storm, but they said that that would reinstall it for 150. Based on the trip to the house, the equipment needed, and the expertise and knowledge by the workers, I think the 150 would be a good deal.
We purchased our first Waterway cover in 2013 and were very pleased with the service and quality. Several years later a neighbor purchased one by our recommendation and when the company estimator came out he came over and said that one panel had mildew on it and to call the boss. He came out and said we need to replace the whole cover which they did. Wow! We purchased another cover for our dock for shade since Lee County won’t let us haves Tiki Hut. Last year we had a second lift installed and Waterway came out and for a very reasonable price they took the cover off the dock and moved it over the second boat lift. We couldn’t be more satisfied
They installed my neighbors cover. and so I call them because I like the looks of it and it was the strongest looking of all the covers that I had looked at. The sales rep came out when he was supposed to. the crew came out when they were supposed to . worked very fast and efficient.the only reason I didn't give you a five star. was because they left like oily fingerprints and handprints all over the structure could have been wiped clean.
Dealing with this company is anything but easy. They appear to have a quality product but their salesman is virtually impossible to deal with. He never returns calls or emails. I liked my boat lift cover so much that I immediately tried contacting the company in order to get covers for my jet ski lifts. Salesman never responded to multiple calls etc. I called the company and was told that yes, they made jet ski lift covers but I neded to go through their salesman. I finally gave up. Guess they don't need the business. My salesman also told me that the company comes out to remove the covers for their customers but neglected to tell me that I needed to get on a list in order to have my cover removed. Recently, I received an email stating that their crews were coming around to remove customer's covers that were on their list. I called to inquire about the list and was told that it costs 300 to get on the list and then 200 per removal and 200 for each reinstallation. Seemed rather extreme but it really doesn't matter because when I asked if I could get on the list I was told they were sold out for the year. So I'm stuck with a cover and no one to remove it during a storm. Bottom line, great product, poor customer service.
Deli
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