Waukegan, United States
2222 14th St
N/A
+1 8472492400
I want to give a big shout-out to two people at Elevate Care. Elecea Watson, the Regional Financial Coordinator, has done an outstanding job working with me both personally and professionally. She is on top of issues and recently, independent of a request, sent me notice of my brother's Resident Fund Account running low. She has been extremely responsive to all my requests and inquiries. Bill Andres, the Director of Social Services at EC-Waukegan has also be outstanding. He is very responsive to my calls and independently contacts me with updates and issues. He is both very personable and professional. I sincerely appreciate their responsiveness and displayed desire to be of a help. Neill Hartman.
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I have seen very pleasant changes in this facility over previous years. The staff and leadership are much more open and welcoming. As a representative of a community care partner, I have also seen very positive changes in how the facility is managed - Willingness to work with their community partners, responsiveness of staff, standards of care, and sanitation and cleanliness. The facility's Covid protocols are rigidly followed and is an indication of a process-driven organization.
My aunt died here of COVID and so did several of her friends. A Lot of COVD in the facility that they won't tell you or will deny. Would not recommend at all.
It’s never easy to leave one’s home and go into a nursing facility. The staff at Elevate are warm, compassionate and do everything they can to be responsive to the needs of their residents. I have been impressed with the level of professionalism from the administrator, nursing staff, physical therapy, activities and everyone else responsible for the day to day functioning of Elevate. Their response to the pandemic has been incredible. The safety, health and well being of their residents are at the forefront of everything they do. You can trust Elevate to take excellent care of your loved one.
Hi I am a resident at this place and I have bad insurance. Insurances cut people off but my social worker advocated for me. I couldn't walk and was afraid to go back home the team met with me and gave me hope. Mark from therapy is so good he is so nice and helps with me even when I can't help myself. I know I can be frustrating but they are doing everything to work with me. The Administrator lady called my family and met with me to discuss all my options so I wouldn't lose hope! Thank you for treating me like someone special thank you for giving me the proper care.
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