Irvine, United States
52 Maxwell
N/A
+1 8007613041
Wheelchair-accessible entrance
I worked with Conold at Waveform to design a cell signal booster for a large home. He was very knowledgeable of the system and even looked at and confirmed a hand sketch of how I wanted to hook the system up based on existing cabling paths. We had (2) short conference calls to discuss the system in detail and make sure we were on the same page. All in all the the system installed just as we had planned and is working as designed.
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I purchased the Cel-fi GO X cell booster from Waveform after much research. The staff at Waveform (especially Austin) are exceptional. They were easy to reach, extremely knowledgable, and answered all of my questions. The installation instructions were easy to follow and the testing app was so convenient. This was the first cell booster I’ve purchased. I went from weak signal strength and dropped calls to being able to FaceTime with absolutely no lag which is truly a miracle for the area we live in. I would recommend Waveform to anyone needing guidance in purchasing a cell booster.
The best customer service I've experienced in years. And I deal in training support and customer service representatives. I learned a few things from my interactions with Waveform that I'll be sharing forward. It's wonderful to find a company that has cornered the market on best products AND still invests in exceeding customer expectations. I can't wait to tell all my neighbors about my new internet speeds and send their business over!
Great experience with this company. Got in touch to purchase a Cel-Fi amplifier to replace an older weBoost amplifier. The right configuration I needed (to make use of the coax/antennas already installed) wasn't listed on the web site, so Conold at Waveform manually put together the components needed. Package arrived a couple of days later and I was very happy with the system performance. Thank you!
I swear to god if you ever find better customer support shoot me a message and I'll send you money in the mail. These people are serious and know what they are talking about.
These people literally stole 600 from me. They sent me a broken repeater. Never answer phones or email to return or get my refund, so no way to get a hold of them. Sent my unit back and they to them and they won't answer. They just disappeared. Looking into legal action... Update: I received my 600 back, but after a longggggg process that took months, bank calls, many conference calls and the CEO getting involved. The CEO got in touch and even offered a make it right gift, but in the end they never made good on it. Ha. Long story short. Got money back, after months of back and forth with them, took up SO much of my time. I can't waste anymore time on this by writing all the terrible things that I had to go through for my refund.
My experience began very positive, with a representative giving me all kinds of great information about boosters and was quickly available when answering my questions. I would recommend this company, not only for the product they provide, but also for the customer service they offer. THANKS FOR making me FEEL like a HUMAN Being and not a number.
I would like to let you know how impressed with your team I am. Adam X, and Jacqueline D., were instrumental in the completion of my last minute order, I placed today. If it were not for the absolute commitment of customer service excellence demonstrated by these two amazing individuals, I would not be in a position to complete my job scheduled for tomorrow. I have been witness to some amazing feats of customer service in my time. This ranks among the BEST!! Please help me acknowledge these two individuals for their commitment to excellence.
Deli
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