Waxahachie, United States
1300 W Main St #301
N/A
+1 9728728774
Please do not fully pay until all equipment is set up and delivered just as you requested. The one star review is based on quality of equipment delivered and quality of customer service in resolving issues. Not one returned phone call or email to discuss issues. We rented a tent with walls on three sides, lights, tables, and chairs. Issues are all described below. We tried multiple channels of communication to get resolution the day of the event and have tried to contact post the event to discuss fair resolution of unresolved issues and quality of service delivered. Large tent stakes still remain in the yard, unsafely sticking out of ground, we have covered with orange pylons. Tent ceiling was dirty and had multiple holes. See pictures Walls that were delivered did not cover three sides, were not matching, and were torn and dirty. We cleaned them and rearranged the walls to look somewhat appropriate. See pictures Lights would work and then blow a fuse, multiple bulbs missing and broken, one strand had wires exposed. They tried to blame power source but when we went to Lowes purchased 150 feet of lights for tent and took their lights down put ours up they all worked the whole night. Tables and chairs were dirty but we were covering tables with table cloth and we wiped every chair down ourselves.
like
The dance floor was left unfinished. Tables were not as advertised---I order the white plastic tables and I received mostly old wooden tables with lots of cracks, stains, and different widths. The chairs they originally brought out were rusted and missing rubber pegs on legs (they claimed they were new but I have pictures). The tent I order was 40x20 and they brought two 20x20 tents and tied them together leaving a foot of space between them. The tent is advertised as having an \actual size\ of 40x20. Very misleading. The day of our rehearsal dinner, we had to scramble to figure out what to do. My now husband was very displeased and tried to reason with Lone Star - we were not met kindly. After some discussion, we were given round wooden tables (which were not originally part of our set up), table cloths for the round tables, and upgraded chairs. The man who came later to fix the tent since the original person didn't do it correctly, luckily, knew what to do. The dance floor never got assembled properly as there was still edges missing for our wedding. The stress from this situation and reconfiguring our wedding plans ruined our preparation for the rehearsal dinner. I would recommend going with a different company - there are several in the area including Cowboy Party Rentals. I recently sent a message to Lone Star about the dance floor never being completed---no response. This is a bait-and-switch rental company. Please stay away. I don't want anyone to experience what we did the day before out wedding.
We rented a small portable upscale restroom from Lone Star and could not have been more pleased with the unit and the service provided. Sheri did an excellent job of getting everything lined up and kept things simple. Our driver who delivered the unit, arrived early and was very friendly and helpful. Highly recommend and will use again.
I have been doing business with this company about 3 or 4 years now. And each time my experience with them just keeps getting better. John and his staff are kind, friendly and polite. Their prices and services are very reasonable. They go that extra step Everytime I have rented from them. And I like it. You don’t see that kind of.service and dignity in people these days. I truly love doing business with them
I rented 2 tents and some other equipment that was needed for our son’s graduation party. Everything was delivered on time for us to set up and the staff was incredibly helpful. Kezia gave me excellent recommendations for decor based on our theme. We wanted to throw the best party we could for our son and our friends/family. I would recommend Lone Star Events to anyone hosting a party. They were prompt, knowledgeable, and reasonably priced. Will be planning our daughter’s graduation party through them next year. Thank you!!!
Deli
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