Louisville, United States
331 Boxley Ave
N/A
+15026374771
I have called this place three times to see if they can work on a Lincoln Arc Welder and they don't seem to be able to grasp the concept.
like
It is a shame that a 1 is the lowest that I could rate them. I called by phone to verify that they had in stock what I needed. They did. They asked how I was paying and I said credit card with the same billing and shipping address. They said that was fine. I was happy with the attention they gave me so I placed my order and they charged my card. I wrote a very positive review about my experience. However, 20 minutes after, they emailed me that they would be cancelling my order because I used a credit card, which on the website says that credit cards are accepted, not to mention I called ahead of time. Well, needless to say, once they put the charge on my account and then decided to change their policy, they cancelled my order and my credit card has a hold on it, not allowing me to purchase the equipment until the hold clears. I truly regret originally giving them a good rating. As a welding supplier myself, I verify as much information as possible prior to shipping, but I do not cancel my policy and cancel an order after I charge the card, unless there is proof of a potential fraud, which in my case there is not. I provided them with our physical address which they can verify with google maps. I offered bank and credit references as well as our re-sale certificate among other things. If you can buy someone else, I would.
Bad service gave me the run around will never used them again
This place is a life saver. Came in with a very specific fitting issue, walked out with a perfect custom solution about half an hour later. Customer service was exceptional.
Great store. They have you covered on all your welding needs!
Deli
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