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Mercedes-Benz Of West Covina

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West Covina, United States

mbwestcovina.com
Mercedes-Benz dealer· Car dealer· Car leasing service· Used truck dealer· Car finance and loan company· Used car dealer

Mercedes-Benz Of West Covina Reviews | Rating 3.5 out of 5 stars (5 reviews)

Mercedes-Benz Of West Covina is located in West Covina, United States on 2010 E Garvey Ave S. Mercedes-Benz Of West Covina is rated 3.5 out of 5 in the category mercedes-benz dealer in United States.

Address

2010 E Garvey Ave S

Phone

+1 8443144913

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Car washOil changeRepair services

Open hours

...
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Harvey Seraphin

Awesome service, customer friendly. I purchased a brand new battery for my 2016 Smart ForTwo Passion and had to get installed. I reached out at about noon via phone and was told that if I arrived before 2pm it would get done on the spot. I arrived at about 1:15pm and the job was complete by 2pm. The entire staff is incredible specifically Amber & Joy. They are very sweet, knowledgeable, and enthusiastic when it comes to assisting customers. They introduced me to Peter, who ultimately expedited the installation of my car battery and also serviced/cleared error codes (courtesy) which existed prior. Will definitely continue to frequent this location when it comes to any level of repair when it comes to my vehicle.

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Jay shen

Stuff are not very kind and helpful after you make the purchase. Sales just use the detection means skill to sale the car. ( Jeff lu, and Sophie Wang, I don’t think she knows the car, I bought c63s on 10/12/209. When I see the car sales told me that is special design, this is special design. On the door plank， there is a very unique mark, I thought it is the water, they told me it is a special design and expensive design . After I purchase and take home, two days later that design just gone, and I told them, they just say they can’t do anything for that, and ignore me . Leave me alone in the store. What a good stuff this West Covina Benz have!!! The most irritating thing is my one week new car’s engine light is on, there are some issues with that engine. I talk to them , they just kind “ this is not my problem, we are not care about it, you have to take the car to the service store and they will do it. WTF So disappointed in this dealer. West Covina.

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Shivram Singh

WARNING WATCH YOUR PRICE!!! I understand that this is a business, and businesses need to make money. However, this dealership is definitely not worth your time. First off, a little bit about myself. I live out of state and was hoping to lease a car. The dealership told me that they won’t ship the car which I was fine with. I told them I’d be open to planning out the logistics. Tony, one of the sales rep, provided me with a quote which seemed reasonable to start as a negotiating point, until you saw the weird fees like: Etching fee :299 Dealer accessories??? 1250 VTR: 875 (he said he didn’t know about this one) He explained that dealer accessories are needed if there is a lost key or a dent. Which honestly he did not know what it was for. I tried to negotiate the price down however, Tony said his boss would lose money especially for an out of state sale and actually raised the price! Worst dealership EVER!

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Ysabel Rodriguez

Poor customer service. For buying a luxury vehicle, there is not even basic customer service with it. I unfortunately bought a vehicle through Allen, who after selling me my vehicle, stopped responding to my calls or texts. Reception gives you the run around and does not answer your questions, transfers you to the wrong person, and gives attitude. Management is even worse, because they have the power to make it right, make you feel important and a buyer, and treat you right; instead they shrug you off, proceed to give poor service, try to continue to sell you for product you don't need. This store is a disgrace to not only all luxury vehicle dealers, but to the name Mercedes-Benz. If I had the time to stand outside and make sure no one ever bought from this location again, I would. Go to Mercedes in New Port, they'll treat you right and for a fair price too.

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Stephanie

Very happy with the service and friendliness. Thank you so much George K.! You really went above and beyond in customer service!

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