West Covina, United States
1209 Plaza Dr
$$
+1 6265134257
N/A
Service repts. were knowledgeable, friendly and worked quickly.
like
Very high service call fee so I passed on using their services.
Appt was scheduled from 8-12 I called to 11:00 a.m. to verify and they confirmed. Called at 1:30 p.m. to see where technician was and they had changed appt to 2-4, no call advising me of change. Sears gave me the number of 3rd party repair called Starred. I called them no answer. Left message and they returned call later telling me that someone had a medical emergency and that a message was left on my phone. That did not happen. Finally showed up, needed to order a part for washer, that was over a week ago. Called today and spent 1-1/2 hours on hold and transferred to numerous dept only to be told I need to call 3rd party and Sears does not have details to order. My warranty is with Sears not with the farmed out companies. Left message with Starred today and we shall see if they call back. So disappointing.
The Service Technician Donald C., arrived on time, identified the problem, explained what needed to be done in order to get the refrigerator operating. He answered all follow up questions to my satisfaction. AZUSA, CA
I have a Sears Kenmore Elite refrigerator purchased about 8 years ago. The compressor has a 10 years warranty and died. When on the chat and scheduled the service the next day. The technician Mark was super friendly and gave no excuses. He had the part read and replaced in two hours. Fridge is now working perfectly again. I always doubt on Sears service but no more. Will definitely buy from Sears even on a non-Sears brand. I'm now a believer of Sears services. Kudos and Thank you!
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