West Covina, United States
205 N Citrus St
N/A
+18889725492
I have been dealing with the staff at West Covina Nissan for over a year getting closer to two years. They always do their best to tend to the needs of the customer and what benefits them the most. I'm always tended to in a timely manner. Also they haven't given me a reason to not act accordingly in a patient and polite manner as they are always seeking to please everyone and make sure we can all walk away content. Nissan of Montclair may be closer to me and more \convenient\ in terms of saving time and, or, gas but my personal experience there has led me to choose West Covina Nissan as my go to place.
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I bought my first car from this dealer over the summer, and it was an amazing experience. Everyone was so kind and helpful throughout the process. Perla, Jessica, and Carmen were incredibly sweet and made a stressful task more fun and enjoyable. Not only that, but the car absolutely rocks. I couldn't have picked a better place to go for my first time. I recommend them to anyone who is looking for a new car!
Bought a Sentra 2020 at Covina. I was helped by Martin Currie. Martin went above and beyond in every respect. I've never had a car buying experience as easy and enjoyable as this one. He answered every question I had in thorough detail and walked me through every feature of the car. I've already recommended him and the dealership to friends
The sales department is great. However, the service department is horrendous! I've had many problems with them. For example, my car battery died written on the battery for 5 years warranty. They wouldn't honor the warranty because I bought the car and not the battery??? Another time they \fixed\ my car and less than 5 minutes later the same problem came up. I lost a days pay because they didn't fix it the 1st time. On yet another experience I needed new brakes and asked for a price quote over the phone 1 said 600 another said 400. On the day of the guy said 750 but he was going to \work with me\ and give me a discount it was 400. Half the time they don't call to tell you your car is ready. So I call and they give me the same lame excuse \oh I was actually just about to call you.
I came in for regular maintenance oil change and asked for one simple thing which was check the tire pressure because rear driver side was marking higher. I come back two hours later and the psi was the same. It’s extremely annoying to have to take time out of your work day and ask for one simple thing that should be regulatory with a PRE-PAID MAINTENANCE PLAN. Last time I came they let me drive off with a damn NAIL in my tire and I had to come back for a patch because they were “toooooo busy” (even with an appointment) to patch it the first time- Completely OBSURD!
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