West Lake Hills, United States
3652 Bee Caves Rd #D
N/A
+1 5123276846
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I gave Rick’s on Bee Caves Rd a try because their prices are less expensive than my usual cleaners. They cleaned my items fine however I just went to drop off another load and after standing in line for a while and observing the staff, I decided not to leave my items. They are extremely unfriendly and take forever to assist customers. I will not go back. There was a sweet older woman in line in front of me who was trying to explain particular issues with her garments and the staff completely ignored her and didn't even make eye contact. I believe customer service is important and I will choose to give business to places who strive to be friendly in my community. I would encourage others to live in the Westlake area to not patron this business. I will gladly pay a few dollars more to return to my extremely friendly and competent dry cleaners... Reid's and Kim's.
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While I liked Rick's for the affordable prices, their customer service is poor. They close at 5pm on Saturdays, and when I arrived at 5:01pm, the doors were already locked. There were two employees inside shook their heads and ignored me. They wouldn't let me in just to drop off two items. It was extremely rude. The lower prices are nice, but I would rather go to a more expensive cleaners that treats the customers better.
Rick's Cleaners does the best work on my dry cleaning! The prices are fair and the turn around is very quick! The manager and staff at the Bee Caves location are very helpful. Thanks for doing a great job!
--UPDATE-- The owner, Ian called and was very kind, apologized for what happened to my clothes and assured me that he would make it right if i brought them in. I am still reserved but appreciated his outreach. The new woman they hired from Westbank dry cleaners has no idea what she is doing. She literally forced me to dry clean a shirt that said “do not dry clean” on the tag.
Jessica and her team are amazing! They are very attentive, quick to resolve any questions or concerns and provide great customer service. I've been with that location for more than five years and wouldn't think of trying anyone else.
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