West Orange, United States
40 Main St
$$
+1 9737361732
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingTakeawaySame-day delivery
No wheelchair-accessible entrance
I ordered 9 cookies and all of them were very overcooked extremely hard, crunchy and dry it was almost as if I was biting into a brick.
like
I drove 1hr and 10 mins to purchase what I consider to be one of if not THEE BEST Strawberry Shortcake from any bakery from NJ to PA... I grew up in loving Supreme Bakery and still use them occasionally when I'm in the area as I'm no longer a NJ resident. I came here straight off the turnpike in the cold...to be meet by the worst customer service I've experienced from here. I understand covid restrictions however please post a sign larger and in better view that you only allow 3 ppl in at a time. Also with that being said and your establishment not accommodating patrons in the winter weather with heat fans outside etc, you counter crew should be working faster knowing they've rudely asked (specifically a female counter girl) for ppl to go outside. It took me 25mins of waiting to get a strawberry shortcake. Make an express line. It was 3 counter ppl working, 1 taking a cake order and 2 servicing patrons slow knowing a line was outside in the cold...customer service is everything especially when you have products that bring customers to you near and far...
I ordered a cake for 1/13, went to pick the cake up and the bakery was closed. No call or anything to give notice. Found out via FB bakery was closed for new product production equipment, ok that’s fine however where was the courtesy call? I expected to receive a call the next day offering apologies but here we are a week later and nothing! I guess they were just going to act like my order never existed. I’ve had positive experiences with Supreme in the past but this was just unacceptable and very unprofessional.
Picked up for the first time today. There was a long hair in the cupcake. Not going back.
I've had a few cakes and desserts here over the years and it's always been delicious. Most recently I bought their strawberry shortcake and it was amazing. I'll keep coming back!
Deli
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