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American Environmental Group

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Westlake Village, United States

americanenv.com
Environmental consultant· Asbestos testing service· Home inspector· Environmental Testing· Food And Drink

American Environmental Group Reviews | Rating 2.9 out of 5 stars (5 reviews)

American Environmental Group is located in Westlake Village, United States on 5655 Lindero Canyon Rd #701. American Environmental Group is rated 2.9 out of 5 in the category environmental consultant in United States.

Address

5655 Lindero Canyon Rd #701

Phone

+1 8188657901

Open hours

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Sagar Lakhani

We were referred to this business by State Farm Insurance Company, but after communicating with the customer care liason (Dominique Wilkes-Martinez), it was clear that they did not wish to do business. Extremely unprofessional, not responsive. State Farm Insurance Company is aware of this extremely negative, poor quality service experience. Therefore, I absolutely do NOT recommend anyone going to American Environmental Group for their environmental needs. Recommendation Given: 1-Star (Lowest Possible Rating).

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jim noland

Great experience. prompt service, good communication throughout. would recommend them for any environmental needs.

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Joseph Geonetta

Raul and his team were great. Would highly recommend.

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Jeanne Veath

To find out anything from the reports department is impossible. I have tried 6 different times and all I get is a recording that tells me someone will be with me shortly and then approximately 1 min 48 second later they hang up on me. I've been waiting 7 days for this second report. I don't recommend this company work can not be done without there report and I can't seem to get ahold of them!!!!!!!

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Bradley Garner

USAA members beware. Read the other comment from USAA members as well showing this isn't an isolated incident. Giving a two star because the initial service was amazing but things went sideways today. Our home experienced a water leak in Nov, as of today we are still working with the insurance company and their preferred vendors to get the home up and going again. American Environmental Group was called to our home in four occasions at a cost of 675.00 - 745.00 for testing. The company is a USAA preferred vendor. As invoices came in we paid them. First payment Nov 675.00, second in Nov 745.00, third end of Nov 675.00. We received and paid all of these invoices. Today I get a call from Cesar in collections who displayed an aggressive attitude immediately after I answered the call. Several times he would accuse me of not paying my bills and how I was avoiding paying the debt incurred. At 830am I was shocked to receive this call. Several comments were made about how AEG has attempted contact and we were avoiding paying the debt. Now why would we pay three invoices but not pay the other? After Cesar threatened to ruin our credit and send us to collections and of course I became heated at this time so he hung up. I called back and spoke to his supervisor Robert and it appears this invoice was never sent to us as they have no proof and no proof calls were made that we didn't answer to. If you carry USAA insurance I would avoid at all costs. All in we have paid 2,095 for sample testing and still have a bill of 675 as noted today. To receive that much money and still threaten people with collections without ensuring there is another issue is disappointing at best.

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