Westminster, United States
15030 Goldenwest Cir
N/A
+1 8002758777
Delivery
I had such a bad experience with the gentleman who was processing passports today Saturday 02/13/2021. He immediately assumed I was paying with debit card because I their system was down but I had a check with me. I tried to be as prepared as I could be by bringing a copy of all the right documentation and originals. I don’t know if he lacked customer service or if he was not having a good day because right from the start he stated the pictures I had were no good, that he has to keep my daughters original birth certificate (which i did not read that in the website, that the original would be kept). In addition, he would not accept my court papers that state I have sole and physically custody. I went twice today trying to accommodate his request and still it was not enough. Oh my gosh! His customer service was horrible. I am very bothered that I refuse to go back to this location even if I need to drive a little further.
like
Most staff are nice, but the USPS as a whole, and this particular location, is an incompetent organization run by out of touch people who just show up for a paycheck. USPS will surely deliver junk mail and literally cram my mailbox to the brink of being spaceless without fail, but cant be bothered to look up tracked packages or give reasons why items go missing or why they go out for delivery, but then get returned to sender. Its costs only a little more to use UPS, and youll get immediate updates and plenty of options for holding and rerouting packages, even mid shipment. UPS is a better option, unless you like waiting days for a package past its delivery date, and then get no updates, and then drive to the actual local shipping hub and then wait in line and then not helped with your predicament at all, then by all means, use USPS.
The staff at this location tends to be snappy, rushed and in many cases condescending toward the customers. I try to go to smaller branches in the vicinity. The staff don’t realize that is is the customers that keep USPS running.
The workers didn’t scan my package when I left it it the priority mail bin. Wasn’t able to get refunded or insurance on lost package because they never scanned it! Package was worth over 50. Don’t come here unless you wanna get ripped and get your packages stolen.
If you’re not Asian, don’t expect the best service. They are dishonest how they run this location and giving people false information. Will not be returning
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