Louisville, United States
9451 Westport Rd #116
N/A
+15023391999
They completely screwed up by scheduling a family photo shoot for someone going to basic training and then not having a photographer available when we went in. We had to go to another location and by that time the family was cranky and the pictures were not good. Nine months later we are having a reshoot somewhere else!! Today went in to get some prints and had to pay 50% more than quoted price and the manager couldn't figure out why I was angry. We will never go there again.
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I would avoid this business at all costs! I took several old film negatives to be scanned there a few weeks ago. First of all, the prices aren't exactly cheap, especially for the hi resolution scans. When I examined the CD that I received from the store, there were several glaring issues. 1. Fully 80% of the scans were backwards, even the ones in front of large words which were clearly spelled backwards. 2. Several of the pictures that had come from negatives were in inverse color (black skies, white roads, you get the picture). 3. The small size scans that should have produced 4x6 size pictures were the size of postage stamps and therefore completely useless. When I returned to the store, they were very nice and refunded my money. Several hours later, a woman called and apologized for the issues I was having. She asked if she could rescan the photos for me personally. When I returned to the store a few days later, I spoke with the same genius who I had dealt with the previous two times and he had no idea who or what I was talking about. He didn't even remember me (I guess they must mess up a lot of photos) and asked me if it was this store that I had been in! Eventually, I just thanked him for his time and left. So, four visits, zero pictures. The people at this store are very pleasant.....and completely incapable of doing their job. Unless you were specifically looking for a nice series of conversations with nothing to show for it at the end, I would absolutely take your business elsewhere. P.S. The same owners own the McMahan Motophoto as well. I can't imagine that their choice of employees is any more impressive.
Very satisfied!
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