Whately, United States
100 State Rd
N/A
+1 4133973463
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
We’re very happy with The Fire Place. From help in getting the correct stove for our space to the installation. Everyone was very knowledgeable and professional. The installer (forgot his name) showed his many years of experience with a very flawless install. We would highly recommend them.
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I had had good experiences with the Fireplace up until today. I ordered pellets to be delivered to my house. I cleared the space in my barn for them as usual. I moved the old pallet out of the way so that it wouldn’t be in the way. There had a been two ripped bags of pellets on that pallet and the spill happened last night when it was very cold so I left them so I could come clean up the pellets (and use them) during the day when it is warmer. After the delivery people left, I realized that they had rolled my barn door off it’s roller. So now, I am unable to close my barn door in the *middle of winter* until I can find a few people to come *during a pandemic* to help me get my barn door working again. Then, they, for no reason I can understand, moved the old pallet and walked all over the pellets rendering them useless powder. I know it might not be significant to some people but pellets cost money and I am really upset that all those pellets were wasted at my expense. And they put the new pellets in a spot that is not at all where I wanted them and is blocking a bunch of my stuff. When I called to complain, the only thing that was said that a manager would be notified.
Drove an hour and a half to get there from Connecticut and it was well worth the trip. Extremely knowledgeable and helpful family-run business with huge showroom and plenty of gas, pellet and wood stoves and fireplace inserts, grills, boat docks and lifts, outdoor furniture, fire pits, and more. We try to shop more locally, but in this case it didn't work for us. This place is the best and most helpful that we have come across in a long time. They answer emails promptly and are very helpful on the phone and in person as well.
Absolutely the best place in western Massachusetts to buy a pellet or wood stove. Doug, Vicky and staff always great to deal with and great service as well!! Have been a customer for over 30 years. Just great people to deal with.
They helped me in a pinch! I called 5 minutes before closing, they had what I needed in stock, paid over the phone and allowed me to pick it up after hours. Thanks everyone. Great service!!!
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Wheelchair-accessible car parkWheelchair-accessible entrance