Wichita, United States
4950 N Broadway
N/A
+13168385712
Impossible to talk to someone local. Constant games from the 800 number. Local office was always great, now I can't get ahold of them and the doors are locked due to the pandemic.
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If I could give you zero star's I would. You processed a 750.56 electronic check to fill my tank when it was setting on zero. On the same day I ordered without informing me it would be up to 7 days without counting weekends before you would be out to fill tank. When I called the next day to ask when you would be out, I was told I could pay another additional 200 for an emergency fill if I wanted it before the seven days. I was not informed about the seven days prior to the order or prior to you cashing my electronic funds. The address is less than 10 miles from your business. I own my tank I'll order someplace else next time. Last order from Ferrell Gas. Spent 45 mins on hold. It's now Friday - I have canceled my order and expect a full refund thanks for nothing.
Out of propane and 30 below wind chill they don't care about customers used to be able to deal local not anymore. Been a customer for 30 years there service sucks.
Shortly after arriving home with a premature newborn, we found ourselves with a completely empty propane tank. Nicole demonstrated wonderful customer service to get us back in business with a warm home the same day I called. Thank you to Nicole, Wade, and Farrell Gas for going above and beyond to prioritize our needs.
Never had a bad experience, always courteous and professional.
Deli
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