Wichita, United States
1901 S Seneca St
$$
+1 3162673633
N/A
We needed a part for our dryer, and looked first online, but it was going to take weeks to arrive. I called around town, and nobody seemed to have it. Then I called here and they were able to confirm they had the part, held it for me, and when we purchased the part, it was half the cost of what we would have paid from online retailers. It's nice to know there is a local store we can support, that has great customer service. Thank you!
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I felt like their receptionist absolutely hated her job and dealing with people so my first impression was that. Gus was very friendly and came to check out our washer. The review is poor because they charged 115 to literally look at the issue and not fix it (we have a bolt that broke in half and is plugged inside the washer and I told them that before they came). I wish they would’ve offered to let me send a picture or at least provide reasonable pricing for visits where no service is performed. Gas/travel price plus technician fee should NEVER equate to 115 for less than 20 minutes of work. Gus is the only reason this is not a 1 star rating. We will be going elsewhere to a place that fairly charges customers.
1ST -The receptionist did not do what was asked and listed the wrong number to get ahold of me when I was told to wait a certain time. When I called I had to reschedule because of the mix up. 2ND - when they did come to look, I had to order a part and pay half of the bill before they would even come back to fix my problem with my ice machine. A 700 part for those that wanted to know. 3RD - Wait for the part to be delivered and Scheduled for that part to be put in my freezer. 4TH - Receptionist called to Re-Re Schedule because the tech I was working with quit on them. 5TH - I was called to be told that a tech was on his way. Over an hour later after I was notified from the receptionist I called to ask. She lied to me to tell me that he must have got “hung up” 6TH - tech finally calls to tell me that he is 30mins away. So over an hour and a half past what I was told to have them be expected. Plus on top of the 4hour wait they ask you to give them. Just FYI...... not the dependability people
We got a really nice fridge. Had it almost a week now. Runs great!
They came out for a warrenty repair. They fixed the dryer no problem but did not figure out the washer leak, which was no problem, because we thought it was leaking from the door, but it was really leaking from the back of the detergent drawer, inside the washer. I fixed it with hot glue. I am very satisfied with the washer and the repair of the dryer.
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