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Kay Jewelers

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Wichita, United States

stores.kay.com
Jewelry store· Diamond dealer· Gift shop· Goldsmith· Jeweler· Silversmith· Watch repair service· Watch store· Jewelry appraiser· Jewelry designer· Jewelry engraver· Jewelry repair service

Kay Jewelers Reviews | Rating 3.7 out of 5 stars (5 reviews)

Kay Jewelers is located in Wichita, United States on 7700 E Kellogg Dr Suite 1410. Kay Jewelers is rated 3.7 out of 5 in the category jewelry store in United States.

Address

7700 E Kellogg Dr Suite 1410

Price range

$

Phone

+1 3166837400

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Repair services

Open hours

...
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A

Amber Barnes

We purchased my wedding band and engagement ring from Kay's and regret it solely due to the lack of care and concern shown by their employees. The only individual who we were impressed with was the girl at the Maize Road location who received the commission from the initial sale. Other than that, it's been a complete headache with sizing/resizing, not getting contacted by them when the ring is ready, being misinformed about it being ready in time for our wedding the first time we had to get it resized, then later finding out that information was inaccurate by the employee who initially sold it to us and that we could, in fact, have it back before our wedding, and just an overall feeling of insignificance from each and every employee who is NOT making commission off of us. Unfortunately, we just completed another visit and the ring is still not sized correctly and the employee disregarded our word when we swore that neither of us ever received a voicemail or email advising that our ring was ready over two weeks ago. Luckily, we just stopped by to check on the status of it today or else we never would've known. We refuse to ever go back to the Town East Mall location regarding this matter. Additionally, do not ever try calling them because you will NEVER receive an answer. I also mentioned this today while in the store, and the employee replied with, \the customers in the store come before answering the phones\. This implies that unless they can profit or benefit off of you, they do not care whatsoever about customer satisfaction, inquiries, or issues. We now understand we will only receive quality service from the one employee who originally sold us the ring out on Maize Road. I definitely do not recommend this location. We have spent thousands of dollars at Kay's and you never could tell by the treatment we've received.

B

Bao Tran

Great customer friendly services staffs and great place to buy watch’s and jewelry’s

C

Connie Rinke

I took my wedding ring in back in March to be soldered together for my big day and then the pandemic and stay at home order happened. I knew with all going on it would be awhile before I would get it back. Last week I got an email I'm sure was a standard sent one but I thought I would reach out and inquire about a possible status as to when I could expect a finish date. Adam not only got my ring work done but had it shipped to my house within a week of my inquiry! Its absolutely beautiful! Thank you Adam for going the extra mile!

U

Uri Giorgi

Great place to get gifts, or just jewelry and watches in general. Very friendly staff who are happy to help match you to the perfect piece. During Christmas they were having some gorgeous necklaces for 24.99. I'm not sure if that's a common sale or just for holidays but I would absolutely take advantage if you want a very nice gift without breaking the bank.

J

Joel&Shana Downer

Stopped in for a ring check and some warranty work on some other pieces of jewelry. Another Customer was parked at the counter and had been there for some time. No one acknowledged that I was even there or apologized for the wait. I waited 10 minutes and left, came back 20 minutes later and the same customer was still parked at the counter. I know it’s a busy time but there were 3 ladies behind the counter. Not very good customer service.

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