Wilder, United States
140 South St
N/A
+1 8595817600
I placed my order with W B Jones online with their very easy-to-use website. They had several pay options, and I was able to complete my order in just a few minutes. I later found that I had overlooked a critical dimension on one of the springs. I emailed Mike at W B Jones and asked him to correct my order which he did very promptly. My order was received, corrected, and shipped in less than six business hours. I have a tracking number and expect to receive my order before the end of the week. I am impressed and super pleased.
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1st order i place when them and they lost my order (shipped to wrong address) customer service wasn't very helpful, id think twice next time before doing Business with them.
I needed springs for a 60yr old disappearing staircase and looked every where. It was obvious they would need to be manufactured. I ran across this company sent an email and within the day ( maybe hours) received a response from Kyle who kindly gave a quick estimate based on measurements and pictures. After sending the original springs to him they manufactured the new springs and shipped to me. Perfect replicas!!! Prices are very fair considering the stairs could NOT be replaced for anywhere near the cost of the springs (nor did we want to ) Thank you Kyle and WB Jones for excellent service and quality !!!
I needed a spring for a prototype oil pump pressure relief valve, and I simply watched their videos and read their information about different spring materials and submitted my spring request to them online. They responded with a quote fairly quickly, and it was fairly easy to arrange payment, and they shipped my springs (just ordered 10 for testing purposes) and they came out perfect. Couldn't ask for anything easier, and the price was very reasonable.
Outstanding company and experience working with them. I had a relatively small order for some springs I needed quickly. I called and talked with Bob Witte...who had purchased the company a number of years ago and has subsequently had multiple generations of their family join the business. I had been highly frustrated with another local company that never returned my calls for the springs I needed for some window replacements. I decided to call W.B. Jones hoping they would entertain a small order. Bob literally got to me within a half hour after I emailed him the specifics of what I was looking for. Two hours later I was in his office dropping off samples of the old springs and providing him my credit card number to process the very reasonably priced springs...with a promised delivery of the following week (which I very much needed in that time frame). Sure enough, a week later he called to let me know they were done. The springs were made exactly to spec and have worked out great for me. So...in summary...extremely friendly and customer-focused company, very competitive pricing, quality product and done when they said they would have it done. If you need springs (almost any type), look no further...you can't find a company that is more professional or easy to work with...highly recommend them!! Thank you!
Springs can be so confusing to find. I was able to get exactly what I needed based on a small amount of info provided on a Home Depot set of standardized springs. I am doing a start up business, and the time in getting the springs I needed and delivered even before the day of beginning production is one big worry I did not have to worry about.
I have been ordering custom torsions from these guys for a few years now. They know their job which makes things easier on me, because I only know enough about springs to get into trouble. Their products are good, and they ship out fast!
We had a great experience working with Jones to get some custom, heavy wire (0.250") torsion springs prototyped. I was amazed that they could deliver as quickly as they could, and the springs were very close to the spec. All in all, we were satisfied.
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