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Social Security Administration-Phone Service Only

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Wilkes-Barre, United States

ssa.gov
Social security office

Social Security Administration-Phone Service Only Reviews | Rating 2.9 out of 5 stars (5 reviews)

Social Security Administration-Phone Service Only is located in Wilkes-Barre, United States on 7 Wilkes-Barre Blvd. Social Security Administration-Phone Service Only is rated 2.9 out of 5 in the category social security office in United States.

Address

7 Wilkes-Barre Blvd

Phone

+1 8007721213

Accessibility

Wheelchair-accessible entrance

Open hours

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Siobhan Naylor

The most unprofessional experience of my life. I have worked in customer service for over 20 years. While I understand the standards are different in concern to a govt agency; mental acuity and service above all still need to be the forefront. Speaking with a woman who identified herself as Nicole, she continually spoke over me, refused to addressed my concerns, and advised me to do things that were illegal in order to obtain my new SS card, for which I had already sent over the required forms and documentation more than 7 weeks ago. She contradicted info provided to me by other agents at both a state and federal level. When I asked to speak with a supervisor or be given a call back, she refused. She then threatened to hang up on me and did so without (as is her legal requirement) giving me information on how to file a complaint or the extension of a supervisor. I hope whoever sees this investigates this individual claiming to act as a govt agent. At the least: unprofessional. At the worst: criminal. Awful experience!

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Neil Caiazzo

They say it's open from 9-4. But I'm here at 9:17 and it's closed until further notice due to covid. Just wasted 3 bucks to park. Terrible.

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Sioux Glam

Hot mess! They sent me someone else's personal information including their social security number and the person's spouse's SSI number too. Totally different name and address there were no similarities in their info and mine. I called to tell them about this horrible mistake and breach of security and they ignored me. Imagine who else they did this too? Then it took me nearly 2 years to make them understand I live nearby not in NY. I filled out the form they sent me 3 times with my current information. I called, I wrote a letter and they continued to mail everything to my mother with a similar but not the same name who resided in NY. I finally gave up and called NY instead. They fixed everything and sent me the form I repeatedly requested from SSI in Wilkes Barre for.

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Play TuFF YT

Helpful people that work in this place for sure and the security is cool they are helpful too

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Terri Butoi

The agent , Mark, who helped me with an application for Representative Payee, was very nice, patient and knowledgeable. When I realized that I wasn’t quite ready to complete the process, he said it was no problem and whenever I was ready to come back and they’d take care of it immediately. The wait time was about 20 minutes but depends how many are there ahead of you. When you get a number, the computer asks what you are there for and gives a ticket according to that, so different agents take care of different situations.

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