Wilkesboro, United States
1804 River St
N/A
+1 3366562711
Wheelchair-accessible entrance
Great customer service
like
I did a lot of research before we decided to invest in our new garage. Reviews make a big impact in my decisions for everything. After reading past reviews, I was hesitant to go with Elephant Structures, but the reality was they had exactly what I wanted and the price was unmatched with any other quote I received. I decided to give them a shot. We started off working with Andy Robbins who was amazing! He went out of his way to meet us at their site so we could see what we were buying. He walked us through the many questions I had and was very knowledgeable about the entire process. Once we decided to pull the trigger we started to work with Steve Phillips who again, was amazing! Communication with everyone was great. The building was ready in exactly the time frames they outlined for us... in fact, we had some issues with our site and they ended up waiting on us to be ready for quite a while. They were very accomidating to our schedule. The installers worked their buts off in blazing heat to get this up for us. I was impressed. We are very happy with our structure and would recommend in a hertbeat!
Ordering was easy, and I was given an installation date. When the date came, the install crew was a no call, no show. Customer Service was helpful and contacted the contractor who was delayed on another project. I was rescheduled for the next day. The install contractor called at 8PM after dark and said he was on his way. When I told him no, he can't install my carport in the dark of night he got rude. Customer Service was helpful when I told them what happened, and rescheduled again, this time with a different crew. The replacement crew showed up on time and did a great job installing my carport. I'm very happy with the final product. Installation was a bit painful but all in all, I got what I wanted and I found customer service to be friendly and responsive. They loose one star for the first install attempt.
If I could get less I would. Spent 10K on a building that they never finished. Apparently the dealer and the factory do not communicate with one another. Ordered one thing through my dealer factory sent incomplete order and said it was how the dealer ordered it. If you go under contract with them make sure every detail it's spelled out correctly or they will find a way to get out from under it.
they are a joke do not order from these people wish I would have seen reviews ordered two months ago had not seen anything. Was told 2-4 weeks. Update: finally got carport after three cancelations . Guys that put up never heard of elephant structures. Sounds like they are just a third-party. Your better off finding the actual building people
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