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Williams-Sonoma

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Charlotte, United States

williams-sonoma.com
Chinaware store· Gift shop· Kitchen supply store· Cutlery store· Gourmet grocery store

Williams-Sonoma Reviews | Rating 4.1 out of 5 stars (8 reviews)

Williams-Sonoma is located in Charlotte, United States on 6401 Morrison Blvd ste 14-15. Williams-Sonoma is rated 4.1 out of 5 in the category chinaware store in United States.

Address

6401 Morrison Blvd ste 14-15

Price range

$

Phone

+1 7043648886

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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K

King Al

Julia Roberts moment, "you do work for commissions right? BIG mistake, Huge". Customer service should matter in all positions at any store. The check out Associate was great but I feel that it was partly because when we were asked which associate helped us, our answer was "No one".

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Laura Hinkle

Helpful and friendly staff! Great products!

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Miss Sally Allen

Incredibly rude associate who abruptly barked at my friends and me to put on our masks. I understand store policies, but a little kindness goes a long way. We’re from out of town so we weren’t familiar with the latest Charlotte mandates, and it was an unnecessarily rude way to inform us of their policies. Regardless, we immediately complied without complaint, but she continued to glare at us and watch us around the store as if we were suspected criminals. It was appalling.

M

Michael Est

We bought a high end coffee machine and it broke within two months of use. We called Williams Sonoma and the gentleman told us to just bring back and we could swap out. We brought it back and a manager told us that because we were a few weeks after the Williams Sonoma 60-day return policy that her hands were tied. She actually slipped up and said we’d be taking advantage of the store if she made an exception. I get it. Stores have to have return policies. But this isn’t a 100 pan we bought. She told us to contact the manufacturer and deal with them. I was under the impression that’s why one would shop at Williams Sonoma because they would be willing to go to bat for you and handle the issue. My personal feeling is an exception could have been made seeing that it was only a couple of weeks past the 60 day policy. I will likely never return to Williams Sonoma for any high end purchases as they do not have the flexibility that I feel a store of their caliber should have to deal with an issue such as this.

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Amy

I bought a 200 pan where I stressed it had to be nonstick. Was told multiple times it was. I used it one time to cook eggs and it is the worst sticking pan I own and impossible to clean! Took it back to the store so they could tell me I obviously cooked the eggs wrong, oil was added FYI, and that there was nothing they’re going to do. Worst customer service experience!

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Nikolas Ortega

Wife and I ordered bar stools from Williams Sonoma a year ago (order # 300042035505) - BIG MISTAKE. They still have not arrived and our delivery date has been push back 8 TIMES! How is that possible? We will not be buying from them again.

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R J

My daughter and I stopped in this store today while in South Park shopping. We were profiled and followed throughout the store as we tried to shop. I have never been so humiliated. Feeling uncomfortable we left and took our shopping dollars elsewhere. I will never step foot in this establishment again.

M

Michael J Kelly

Always like visiting family so helpful here

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