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Roberts Home Medical, an AdaptHealth Company

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Winchester, United States

adapthealth.com
Medical supply store· Medical equipment supplier· Oxygen equipment supplier

Roberts Home Medical, an AdaptHealth Company Reviews | Rating 2.2 out of 5 stars (5 reviews)

Roberts Home Medical, an AdaptHealth Company is located in Winchester, United States on 525 Amherst St #100. Roberts Home Medical, an AdaptHealth Company is rated 2.2 out of 5 in the category medical supply store in United States.

Address

525 Amherst St #100

Phone

+15407236911

Open hours

...
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Linda Lockhart

My husband has been waiting for almost a month for his portable oxygen n keeps getting no where. They never return his call n when he finally gets ahold of someone they give him different people to talk to with no answer . Now they say he needs a note from his Dr stating why he needs oxygen , it specifically says on his script Why he needs it and they say that's not good enough. Employees are rude and no help that includes the supervisor . We will be going elsewhere to get his oxygen. We will be telling all our family and friends how horrible experience we've had

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Deanna Bennett

Worst customer service that I have ever received. After nearly 2 weeks of going back and forth with them, I have chosen to take my business elsewhere. The standard response when you call to follow up and see if they received a fax, is that they never received it. However, when insisting that I know the faxes were sent, and being transferred (without being told I was being transferred - and being on additional long HOLDS), come to find out they received the fax. I have made no less than 10 calls during the past 1 week trying to get a simple nebulizer order filled. Every time I call, I get conflicting information about what they need from the doctor, where to send the information, etc. There is NO care for customer service. Only perhaps one of the reps I spoke with did not have an automatic attitude. There is no patient follow up to let you know the status of your order or that additional information is needed. EVERY time that I have called for an update, there is additional information that they need, and I have not once been called from them for a follow up. During my last conversation with a rep, I advised my concern with the conflicting information that they were providing, and that at this point I just want to cancel my order and take my business elsewhere. The response was a flippant \OK\ with no concern that they have lost business. I called back in to file a formal complaint with a manager. The rep that took my call asked for my name and number in case we were disconnected during the call. I was placed on hold for over 20 minutes at which time I hung up, as my time is valuable. I was never called back. DO NOT USE THIS COMPANY - GO ELSEWHERE\u003e \u003e\u003e\u003e\u003eI tried emailing to the email address in the response to this review, and the email comes back as an undeliverable address. Lot of good that does!

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kyle shukis

Shawn fitted me for a CPAP for my first time and he couldn’t be more helpful and professional. I’d give him 6 stars if I could. Highly recommend for anyone. Thanks again Shawn if you’re seeing this.

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Jenn Anderson

The staff were amazing and took time to listen to what we wanted and accommodated everything. Very personable.

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Jim Whipkey

Very abrupt and negative on the phone when I called about availability of a product. They showed no interest in helping me. I found the product on Amazon and will order my medical supplies from them from now on. Advanced Home Care; don't complain when Amazon eats your lunch. Who needs you?

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