Winder, United States
111 E May St
N/A
+17708680262
I reserved a 12' truck 14 days in advance, called to confirm, showed up on time and was told they didn't have the truck but they'd \upgrade\ me to a bigger one in an hour. Had already paid for an Air BNB with parking for a 12' truck and a return car rental. I wasn't going to drive to Virginia and pay gas on a half empty truck much bigger than I needed. Budget had me on hold and waiting for call backs for 4 hours before I finally gave up on getting the truck I reserved. Corporate customer service told me I could drive to Watkinsville to get the truck I ordered but gave me the wrong address, and the phone number was disconnected. Glad I called first. Not even open. Meanwhile the Budget counter lady told me (with no apologies) that \all the rental companies do this\. As if that'd make it okay somehow? I rented a van from Enterprise, took 20 minutes.
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How can you tell me you called and said my reservation was cancelled when I never received a call? And then to make it worse, you email me telling me of cancellation 1 hr before pickup? Thanks to you guys, I had to scramble and find another truck rental same day of my move. Only delayed me by 3 hours, thank you for very much. Fortunately Uhaul had a truck available in the short time that I needed it..
Deli
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