Farmingdale, United States
120 Milbar Blvd
N/A
+1 6318453804
No customer service. I emailed them multiple times about an older wooden playset I would like to have maintenanced. After the third attempt they wrote to say there was nothing they could do to save it. Did not even offer alternatives or pricing for similar models until I proved. When they sent me a quote for a newer model it was 6k. I know this set is no where near 6k. Seems insanely overpriced. I will find someone interested in doing business with me.
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This is a response to Wood Kingdom’s previous response to my complaints about my shed arriving 20 weeks late, poor customer service, and incomplete installation. Wood kingdom does not take responsibility for their errors. Eric who answered the phone explained that the wrong color shingles were sent to complete the roof that was shipped with an inadequate amount initially. Solve the problem by checking and confirming that what was ordered is correct before delivery. Not rocket science just common sense. Don’t reschedule the appointment with an approaching snow storm on a Sunday if employees can’t work in inclement weather. Hire emergency staff for the unexpected...like car insurance for car accidents. Offer a refund and display the incomplete shed as a show piece of what could happen. Be transparent not greedy. Stop lying to customers and fire the supplier. Compensate me for your failure to deliver and breach of contract. Lastly, Eric stated that he only makes 15 each hour and cannot do anything but wait for the manager to return his call or respond to his texts for guidance. Eric deserves a pay raise and should make more than 15 per hour to answers calls from frustrated customers for your errors.
Don't make the same mistake: September 1, 2020, I purchased an A-frame shed from Wood Kingdom (Sal Leocata) for 3,500 dollar with a delivery date of 8 to 12 weeks. I left a cash deposit of 1750 to seal the deal. On January 28, 2021, 20 weeks later, the shed was delivered and placed on my driveway at 1045 am. That same day, the installers proceeded to set the shed up in the backyard; however, they did not have enough shingles to complete the installation of the roof. On January 30, 2021 one man and a woman returned to complete the installation and requested an extension cord. I returned to my house to get an extension cord only to find them gone less than 10 minutes after they arrived... the shed was not touched, no explanation was given, they were no where to be found. I paid the remaining balance due upon delivery of the shed to my home because Wood Kingdom will not start or/ complete job until payment schedule is honored. In addition, the remaining balance must be paid prior to installation & completion as per the contract. I am beyond frustrated and want buyers to be aware of the poor service. A 20% aggravation and poor service fee will be requested since stock material and goods were not rendered. If an amicable agreement is reached, I will post the result and delete this post... Unhappy customer--Hopkinson
Friendly, helpful and knowledgeable staff, awesome range of backyard equipment. We were able to outfit the yard for a summer of fun with the help of wood kingdom. The prices are great, and can’t beat the attention to detail when dealing with a family run business.
Steve at Wood Kingdom West was an absolute pleasure to work with! He assisted us in finding the perfect swing set for our small space. He made sure we had everything we were looking for in a swing set and even helped us reconfigure it to maximize our open grass area. Installation was extremely quick and seamless. We had our swing set within 1 week of ordering, while other companies were giving lead times 8x that! In addition, he helped us with fencing our property- quick and clean job there as well! Incredible service and would definitely recommend Wood Kingdom West to all. Thank you Steve!
I had a basketball system recently installed. Staff at Wood Kingdom was a pleasure to work with and given the current situation with COVID, their understanding of our situation was greatly appreciated. They sent over a worker who not only got the job done in record time, but their sweet installer took the time to shoot a few hoops with my kids putting smiles on their faces! Wood Kingdom gets 5 stars from our family!!
Disorganized Rude Not sure who is running this company but after chasing them I finally get a swing set delivered MINUS the roof. This is a 3,000 set. Company should be ashamed. They didn’t advise me it wasn’t going to be delivered today as part of the set. I rarely write a negative review but I suggest you go to Costco or elsewhere to buy swings I’m EXTREMELY DISSATISFIED
I had a fence / gate installed Saturday for added security for my pool. The entire process was easy and the ultimate installation was just perfect. Thx to Brian for coming out to measure and ensure we got exactly what we needed. The person installing was meticulous and very neat as well. Great job and I would highly recommend Wood Kingdom West if you are thinking about a pool fence / gate.
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