Milwaukie, United States
10848 SE Oak St
N/A
+18009346489
As soon we got in they helped us right away. We were in there about 20 minutes for them to set our phones up. It was a fast and painless experience. They are service dog friendly.
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I had a good experience with one of the employees here at the store you're very generous and helpful inspite my current situation. What are the employees here at jim at this Metro store was a really good one.
I was pleasantly surprised by the service and the speed at which we were helped. If you haven't looked into repackaging your bundled services lately, stop by and see what they can so for you. Happy customers seem to matter!
Had great service from Jeremy at this store today! Didn't waste any of my time, got me what I needed and to top it off saved me money on my complete bundling package! Thank you
Jeremy waited on us and as soon as he pulled our account up he said he could save us !!!! He did and we are both pleased with all he did for us. We are even getting 2 new phones tomorrow which are badly needed. Go Xfinity!! Wish we'd done this sooner. Thanks Jeremy.
Our contract recently ended around the end of Oct. We went in about a week after that to start a new one and were told a great price. The guy that helped us said it should show as our new bill balance which is coming up soon. Got a reminder today about our bill and it was still showing for a higher price. Ended up going into the store again and asked them about it. They then tell us that it takes 6 WEEKS for it to change. This is not what we were told when we were in there a few weeks ago. All we use is internet, no cable nothing. This place is such a rip off and the staff never seems to have the same information. Really bad communication. They need to get it together.
My recommendation with Comcast after 10 years of experience and 6 specifically at this location- film them. Film the interaction. They will try to twist your words and to be honest, it’s the shadiest thing ever. So, my advice is to film your interaction from the moment you are sitting down with a sales representative. Press play when you see them walking to you, try to catch the introduction. Always take down names and times. This will keep everything honest. Make sure to start out early enough so that if they say you can’t film them, you have that claim on video too. This place is blatantly dishonest and yet still offended at being called out as such. Good luck!
Slow service, even when there is not much traffic. I cannot image what the wait would be like if they were busy. Staff was pleasant enough. Prices for Comcast are way too high. Currently looking for an alternative. If you can do business with Comcast and avoid the store, do it. UPDATE: I recently returned to this store and it was a totally new experience. I was promptly waited on, the staff was extremely knowledgeable and forthcoming with information and suggestions and I walked out having the best experience at Comcast ever! I don't know if the management changed, the staff changed or what transpired but in a few short weeks everyone I had contact with was customer service oriented, professional, and friendly. An impressive change and one that warranted changing my original rating from 2 stars to 5 stars.
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