Lakewood, United States
7400 W Alaska Dr
N/A
+1 8009346489
Wheelchair-accessible entrance
I dropped by this location just to pick up a starter kit for my Internet. They had several sales people working, but only two people working the desks where you pick up your stuff when your name is called. I was told it would be approximately an hour and 20 minute wait just for them to hand me a box. You’d think they’d have better customer service, or curb side, especially during a pandemic, but apparently not. I mean, I guess my expectations shouldn’t be too high with Comcast. Their reputation for customer service is so low that if they ran the drug market, we wouldn’t have a problem with drugs in this country.
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It's a love hate relationship haha
Was very fast to get seen. The gentleman that helped me fixed my problem even without getting the equipment the service guys on the phone said I needed. Would definitely choose to go in store for help.
I love this store! Even before the pandemic this store showed there appreciation for customers and onlookers the same. My experience with ' English ' the tech that helped me this time around was no different and I would recommend this store to anyone looking for pleasant customer service. Thank you English.
Love this store, the reps there are so friendly and knowledgeable. Stopped to ask about a splitter and walked out with 3 to try. Thank you for your amazing service.
Customer service was great. They gave me some new equipment which will hopefully fix the problems I've been having. Courteous service and short wait time. I highly recommend going into the store vs the phone customer service.
Waited an hour to see a rep, which is understandable considering our current situation. What was not okay was the 45 minutes it took to book a service call and get a new receiver. Comcast has the worst customer service...
Very quick service with an appointment scheduled beforehand. The associate I spoke to thanked me for making an appointment. It worked great for me, as I was in and out in 5 minutes. There is hand sanitizer available at the entrance and exit, and there is a clear path to direct customers where they need to go.
Deli
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