Woodbridge, United States
14521 Potomac Mills Rd suite 24
N/A
+17037898101
The customer service is outstanding! If I could give 100 stars I would. Dustin is very knowledgeable about his products. I have been a Xfinity mobile and home customer for years and will remain one! He is very understanding and patient! Thanks Dustin and Xfinity!!!
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The customer service is good, however their prices are too way to high
My internet does not work and has not worked correctly for months. They are aware of the problem and have not fixed it. They have however told me numerous times over the past year that they are working on it. I had to switch over to mobile service just to send this review. Regardless of any answer back from the company to this review below, please know that as of right now my internet does not work. Any answer they post to this review does not correct the terrible experience I have had. Many, many others feel the same way. If anyone wants details, I have them documented from the passed 6 months. Just reach out to me.
First the personnel in this store location are Very Efficient, Patient, Extremely Helpful & Knowledgeable. Especially Customer Service Rep. "Kenerah is a 5" In addition, She handled everything above & beyond what is usually normal. Helping w/equipment issues & fixing problems we had with the previous store personnel & fixing credits & errors that weren't done correctly! I also want to mention w/the new Xfi Gateway system- Our internet Services Now works on all 3 floors of our 3 story Town House, (w/No other equipment needed) To it's fullest capacity, w/no more Breaks or Disconnects in service!! Also the New voice control remotes work wonderfully. Making doing absolutely everything that has to do w/our cable account services, Very Easy ro Navigate!! A
Went in to pay a bill and they had a table set up with free goodies and raffle. The woman was a great help with questions about our service and bill as well as showing us newer phone/app features - which includes actual donload capabilities for phones, tablets etc hich is very cool when you have no wifi or dont want to use data as well as explaining xfinity vs Comcast. We had no idea that Comcast owns NBC as well as other major major companies. It was confusing when comcast changed to xfinity but the name comcast was still attached and she was more than happy to explain why - for others who are curious, Comcast is the main company which has a menu of other companies such as NBC and Xfinity cable service among many others. So the name change reflects one of the many services/companies comcast owns. Comcast owns Xfinity cable service and the name change was to avoid confusion as Comcast is a much larger conglomerate than imagined. It's funny going in just to pay a bill, end up asking questions, going through a short presentation of newer options for the raffle and did I say free goodies to boot? I also have to say that the Xfinity/Comcast rep for my former apt buildings was very active in our monthly activities, always doing raffles and giving away small gifts for everyone the same. While it would be nice to be able to be grandfathered into promo pricing, after switching once to Verizon cable after moving, we quickly cut the cable off as it was horrid and not useful, only junk channels. It was not only that the only channels we had were garbage but thebremote and menu were confusing and price for price xfinity far outweighs verizon which is actually more expensive even as a bundle if you want decent channels. The other employees were also super nice and helpful and it turned out to be a pleasant experience.
Great customer service from the minute I walked in to the minute I left!
Scanner couldn't recognize my returned devices. Typical of the service and equipment quality over my last 9 years w Comcast. Went to cancel due to bad internet support. Staff works hard to solve issues.
The WORST service. Starting in 2021 they VIOLATED YOUR CONTRACT and started charging more if you use more than 1.2T of data. With COVID going on that means every family who has to stream for school, games, entertainment, etc, will be paying a. Additional 100 a month because this greedy unethical company thinks it's ok to prey on people at their worst. Verizon has fiber, which is WAY BETTER, for cheaper, and ZERO DATA CAPS!
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