Yonkers, United States
6 Executive Plaza
N/A
+1 8007355379
Wheelchair-accessible entrance
This cable company doesn't even deserve a rating! It is NOT the same, customers are literally been fleeced here. Staff members are prickly, rude, one technician came to my home with his bad manners, testy attitude I was very tempted to send him back through the door. I have just about had it with optimum. Good riddance!
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Was told by customer service to go to optimum store to exchange router. When I arrived was greeted by unhappy worker and was told “I don’t know why you’re here we don’t carry 1gb speed routers” was told to call back optimum
This cable company is strict to mark & severe to punishment! I mean they ONLY care about money NOT about their customers. My mom has been with optimum over 12 years now. And we are switching they don't give credit when it's their fault or weather related. To add insult to injury I stopped by today to pay the bill and it was increased, so I guess the optimum associate was lying when she said NO increases for right now!!!!! They can keep their shoddy services, ill- mannered technicians. I've just about had it now!
On and off with Optimum/Altice. Had TV and internet for over a year. Installer told me not to use 5g as it was unstable at the time so stayed with 2g even though paying for 5g. Flash forward to pandemic with 4 internet users in house and internet REALLY slow and unstable. Spent over an hour on phone with them trying to troubleshoot. They send a technician over and first thing out of his mouth is 'Are you on 5g?' and we said no. Told him what installer said and he told us that was wrong. We switch to 5g and problem solved. Total technician time: 5 minutes. Next month, 80 charge on my bill for technician. Spent another hour plus on phone with customer service trying to figure out why the charge. Technician wrote he fixed wires inside my house and outside cable. I said he did no such thing. Was told it was my word against his and that there was nothing i could do. Asked to be transferred to a manager and told there weren't any. Asked for a supervisor to be sent to my house to show me repairs. Told there weren't any. Hung up. Two weeks later they block me for not paying the 80. Spent another hour on phone and told only way to reinstate was to pay 80. No supervisor available. Called Fios and installed next day. Super fast internet. Called optimum to cancel and was directed to a retention manager who said he would remove charge if I stayed. Told him I would see them in court before I paid fraudulent charge. Worst case scenario, I would pay 1 a month over 80 months just to reflect how fast their service is. Feel sorry for areas that don't have option to switch. Would give 0 or negative star if possible.
Gave it 2* only bc the place is not as crowed as other stores, but their tellers are rude. You go there bc you need something you can't get online, why give attitude to customers?
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