York, United States
815 Loucks Rd
N/A
+1 7178480001
Super convenient and easy as a breeze to rent a unit, plus they are always accessible. I've had no human issues with this facility, so I started at 5 stars. However, after visiting both of my units yesterday, it is crystal clear that there is a rat/mouse problem as a good portion of my stored items have been chewed through/pooped in. I expect better.
like
The lady I spoke to was great. I called to get pricing and insurance info, I booked online and she called in 5 mins to confirm everything. I missed the turn when I went but that was my fault, I didn't know there was a turn after the development beside it (York). Easy access once I got there. Felt safe being there, was easy to find my storage spot, and found the office part right at the front. Place was clean and secure, with a good amount of room in hallway to move stuff in without hitting the walls.
I rented a unit from this place at the end of June, literally only 2 days left in the month, thinking I was going to be placing my items in storage for a short time while I moved. The storage location looked run down, the fencing was loose at spots and the top where the barb wire was located looked like it was put in too many years ago and never maintained. The door to the unit I rented did not seem very sturdy and when I spoke to the lady from the office on the phone she did not inform me of all of the expenses. I thought I was being charged for July since it was already the 29th of June. There was a mix up with my access code not once but twice so twice I had to call to get into the facility. I also asked to have someone call me on Monday The next week to discuss the confusion to which no one called. I had to call again to speak to the manager on Tuesday because they forgot to pass the message along. The only plus side of this company was that they were friendly. I cancelled my lease only having the unit for a week wishing I would have saved my money instead because I know I wont be given a refund even though my confusion was from their first explanation to me. My advice, don't rent a unit off of route 30 in York, ask about a different site that looks more secure and maintained and second, don't do business with them over the phone and online. Go in in person and speak to them face to face to avoid any confusion about the terms of the lease. They are friendly and courteous but not clear on the costs. Read the fine print in your contract and pay your bill on time or you'll be charged 20 for late fee, which I think is a bit much.
I was there but did not have a access code at the time to enter as there is no personnel at the facility. I’m not sure how long this storage facility has been in in operation but from the gate it does not look as if it has not been maintained. Also not sure what the inside of a unit looks like. I called to inquire but the customer service rep could not give any information concerning the age and other questions I had but did advise she would have someone call me. No one has called me back as yet. We will probably make a trip there this weekend to check out the unit before we decide to place our things in it as we do have an access code now.
Our inquiry was met with appropriate information so that we felt we knew the details before committing to our rental. The process of making the rental official was handled over the phone and through email. It could not have been easier!
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