Ypsilanti, United States
733 W Cross St
$$
+1 7342373669
N/A
Kerbside pickupNo-contact deliveryDeliveryIn-store pick-upIn-store shoppingTakeawaySame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
You’ll either have an amazing experience with the best tasting cookies; or you’ll have an experience where the cookie is overdone, the delivery or pick up time is delayed or slow etc. That being said you take the bad, you take the good. Their seasonal cookies are always bangin and the confetti cookie is definitely nothing but sugar on top of sugar, mixed with sugar and a teaspoon of flour, but hey, why go to a cookie store if you’re not going to indulge? Average overall but can have a really good or really terrible experience depending on the day, time, and who is working that time. The almost sinfully good cookies makes me give this a 3 over a 2.
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I have ordered from them 5 times now and every time they wowed me. Cookies are always warm, soft and delicious. Delivery drivers are always nice and they are always timely with delivery. Tonight I chose pick up instead and they were ready before my pick up time. Many different options. They have a pretty sweet loyalty rewards deal as well. Ice cream you can customize to you're liking as well as ice cream cookie sandwiches. If you haven't tried them yet you should.
First time visiting this location, and the experience was great. Proper cdc guidelines followed during the COVID pandemic with signage indicating 1 party at a time with a maximum of 3 people in the building. I had gone in for a pick up order. I just felt bad that I couldn't help the girl out when I was there. She was working alone and it was getting busy with the phone calls, cookie timers, & other pick ups coming in. So, it took a little extra time for things to get boxed up.
Good products but I cannot recommend this location. Ordered from here three times and have been disappointed every time. The most recent time we waited two hours for our order, and when it arrived, the ice cream was very melted. We were also missing part of our order. Luckily we were refunded for the missing part. This location is horribly understaffed. The employee on the phone was pleasant and explained that they only have one driver! That's crazy. I feel really bad for the employees. Corporate need a to hire more staff. I sadly cannot recommend this location.
Warm delicious cookies. The customer service was great.
Deli
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