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Zales

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Richmond, United States

stores.zales.com
Jewelry store· Diamond dealer· Goldsmith· Jeweler· Silversmith· Watch repair service· Watch store· Gift shop· Jewelry designer· Jewelry repair service

Zales Reviews | Rating 3.8 out of 5 stars (8 reviews)

Zales is located in Richmond, United States on 11500 Midlothian Turnpike. Zales is rated 3.8 out of 5 in the category jewelry store in United States.

Address

11500 Midlothian Turnpike

Price range

$$

Phone

+1 8048971702

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery

Accessibility

Wheelchair-accessible car parkWheelchair-accessible lift

Offerings

Repair services

Open hours

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V

Vickie Bowers

Devin and Marilyn are the only ones we will ever deal with when we come back to Zales! Their customer service, kindness, and overall knowledge of their products far more surpassed our expectations! After our past experience, we only intended to return the ring we purchased due to a manufacturer’s defect. The other sales associate we dealt with previously said they couldn’t even see what I was talking about, to just take the ring back home with me. :( I left feeling crushed and defeated. Two days later (after all the tears) we returned - as soon as I took the ring off to show it to Marilyn, she IMMEDIATELY saw the defect! She said it looked like it was crushed on one side and she could also see the carbon in the diamond (which was supposed to be a Vera Wang SI-1- 2 diamond) Since we had already spoken to Devin, we waited for her to come back from lunch - which was 5 minutes at the most. (That gave us time to just look ... but ... like I said, we were set on returning it) As soon as Devin returned, she helped us - listening to our concerns, wants and needs. The ring I loved had the clarity, color, certification and quality we were looking for - Devin knew it was the ring I wanted (it was a little outside of our budget though) so we looked at more rings ... but nothing compared to the first ring we tried on. She knew it was the one and had me try it on again.... I wanted it - it was perfect! Devin did everything to get us my dream ring! My husband and I both walked out with smiles on our faces! We are truly happy with Devin and Marilyn’s customer service!! ️ We will be returning in a few weeks to purchase the band as well (we already picked it out) - and if Devin or Marilyn isn’t there, we aren’t purchasing!

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Margaret Blackford

The staff were encouraging, patient, and did not pressure us to buy at all.

K

Kat Opal

Worst customer service. I was ready to purchase over 1,000 worth, and the staff did not assist me to get what I needed to complete the sale. Never received a call back. A lot of time wasted at this store. I will return to Colonial Heights, 20 miles out of the way.

R

Raymond Rios

Great Customer Service with all things considering COVID-19.

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Althea Romero

Great sale and wonderful customer service

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Samantha Douglas

They will not answer the phone ever. There is no way to contact them and even when an appointment is scheduled for them to call you they will not call. Horrible customer service.

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m austin

Go see Marilyn at Zales, Chesterfield Town Center She is the BEST!

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Caroll Alvarez

Today September 25, around 4:50 pm I went to the store to get my ring cleaned and inspected, a very rude lady greeted me with the following question-"what is your problem?"- Although I was upset I answered nicely why I was there for. I explained to her that I didn't bring my paperwork with me and asked her if she could find me on the system. She got very rude and upset because I couldn't remember the exact date of my ring purchase, after that I decided to leave the store with a "thank you" because I didn't want to deal with such a poor costumer service anymore.

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