Kalamazoo, United States
4201 Stadium Dr
N/A
+1 2693754500
DeliveryIn-store shopping
Oil changeRepair services
The Zeigler staff and atmosphere were welcoming, and in professional readiness to service our vehicle. The got totally engrossed with an article in one of the assortment of upper class magazines, and cup of hot Coffee Zeigler provides for comfort while waiting in their immaculately clean, and cozy, feel of home, waiting room. They texted me to see if I was comfortable and whether I needed anything while waiting. That is the pinnacle of commitment to customers: they not only cared about the quality of service for my vehicle, but for me personally. Zeigler gets 5- Stars and 5 Thumbs Up!
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Stopped in with a new key I had purchased and they initiated it for me....that's Zeigler BMW. I, APPRECIATE everyone and especially Mark the mechanic tech....I enjoyed myself being around other Motor Car enthusiasts.
Brian S is as amazing he made a connection with us and helped us all through the process. Jeff and Ed A where also helpful and kind. We enjoyed our experience and test drove 3 models. We are very happy with our decision to get a Nautalis. I would highly recommend.
Quick service drive up was great today. ( Thursday am) I pulled up and was next in line. Went in to wait. They had tables and chairs set up a safe distance from others. Within 30 minutes my car was brought back to me washed and ready to go!
I had to take my mercury in for the airbag recall that was announced last spring. I was told Monday 930am and when I showed they took my keys and had me sign and not 5 minutes later, I get a call. They had me down as Tuesday and it didnt matter as this particular model year was a 4hr job (the dash has to come out). So they need to do Wednesday. Wednesday was my day off and I need a vehicle to run errands ,some out of town. I was told shouldn't be a problem for the inconvenience. They gave me a nice car on Wednesday but apparently no one left a note about it. They apologized for not having it warm because they didnt know. I picked it up much later that day. Full disclosure I have 2 kids and I spend plenty of time driving around. The floor and car are usually a mess. Which makes it dumber that they put the trash from my passenger side on my back seat and everything thing from my glovebox on the floor. If they had communicated with me that the glovebox need emptied I would have gladly done it. For the love of money put my important papers in the seat and leave trash on the floor! Don't get me started on George the Lincoln Ford mercury service manager. He sends out poorly worded letters instead of returning phone calls but will call to request the mileage. The only reason i gave a 3 is everyone else was very nice and helpful.
Tyler, Jeff & Brandon... the hardworking trio: Tyler was my main guy, Jeff always had the numbers and Brandon came in clutch whenever needed! I couldn’t have come in contact with better car sales professionals if I wanted to! Buying a vehicle doesn’t have to make you leery or uneasy, and with them they will ensure it doesn’t! I ask a lot of questions, had very specific wants and changed my mind on which model half way through the process and then again on the home stretch... but it was necessary to ensure I was covering my needs and wants and they were right there to ebb and flow with those decisions, with kind -positive attitudes! I will say, I decided early on, that if they were willing to work then I was willing to stay committed to their efforts and dealership! Well... that commitment came in handy because my buying process was a marathon, two months in fact, due to uncontrollable circumstances (and my unwillingness to bend on my wants & decision changes) BUT I say that because through the entire process I was being communicated with, helped, and fed (if you’re lucky you may be treated to Jets too! Thanks, again!!). Let’s just say- I would do this process over and over if it includes people like them. It was a pleasure, truly!
Rob H. Was the best!! He made buying a car, a breeze. He explained the whole process from beginning to end with such ease. I felt very good about my deal. Love My Car!!!
I worked with Nate Van Ryn at the Grandville store and he was wonderful. Found me the exact truck I was looking for and was very thorough in explaining the features and options. I will buy from Nate and Ziegler again!
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