Champaign, United States
1401 Interstate Dr
N/A
+1 2179035674
Wheelchair-accessible entrance
BE CAREFUL about your DATA. Once you sign on for an account, there isn't a clear way to DELETE it. I've requested they delete the account, will see what happens. Pretty bad practice in an era of GDPR etc.
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I've had cameras since spring 2016 and i'm very happy with them. Customer service could use a little help. 24/7 365 days a year my cams run not like the ones you have to check on an App and waste batteries.
I have been using these products for years. Very seldom if ever have any problems with the equipment, the cameras at times can cause issue but overall the product works as advertised. I have had my Zmodo system set up to view from my IPhone, only to have issues with my router over the last week. After trying to troubleshoot the issue, I found myself going in circles. Today I called customer service, most companies won’t even talk to you if your product is past a certain date, not Zmodo support, they take pride in helping get your system up and running. What really got me today was how awesome the associate was in dealing with this problem. Her name was Heather, and she was probably one of the best tech support experiences I have ever had. She knew her business and knew exactly what to do to troubleshoot and fix my problem. I wanted to take a minute and thank Heather for being so good at her job but also being friendly and human as we troubleshot the issue. I wish more companies had people like this as it would make the world a much more easy place to get things done. Thanks Heather for being who you are being so good at what you do! Please promote this lady as she went above and beyond and should be titled and compensated for it!
Zmodo is JUNK. Don't buy! Spent two hours on hold and at exactly 8pm central time they disconnected the call!!! Taking this POS back and buying a better system! This is all very cheap China electrics, unstable, the app sucks, the hardware is cheap and it Doesn't work well! Don't buy!
Order was not delivered due to an issue with Suite # on the delivery address. Company did not issue credit for undelivered goods and is now unreachable. Moving forward with a fraud complaint.
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