Tacoma, United States
1502 Tacoma Ave S
N/A
+1 8009643556
Online appointmentsOn-site services
We’ve enjoyed using AmeriCall for a verity of different projects. They have been incredibly dependable for us. Scott, the owner, has been easy to work with and communicates well.
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Truly a company that sets the standard in the industry. Professional, friendly and quick to respond with any questions or concerns. Thank you.
After several years of service with this company, we are surprised we stuck with them for so long, given the level of incompetence. After giving very clear instructions on the order of numbers to call to contact us while we were out of the office, call center employees repeatedly called our home phone number, leaving dozens of voicemail messages. This obviously doesn't work when a patient is having an emergency and we are out of town. We contacted Americall on many occasions to remind them to please call our cell phone, time and again, they disregarded this request and persisted in calling our home phone. Billing is another area of incompetence. Americall prefers to email billing statements rather than send them to your office. This works in their favor because if an email statement goes to an email of a website that is no longer in service and bounces back, they just tack on the late fees. This company doesn't attempt to contact the office by phone or to mail the invoice (as they did for several years). Communications with their customer service department on this topic were very unprofessional. My advice is to steer clear of this company, particularly if you are in a healthcare-related field. Your patients deserve much better. Paying for a service that gives poor service all the way around is bad idea, particularly when it affects patient care.
Really good.
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