Amherst, United States
60 Shumway St
N/A
+1 4132535999
We have been customers for years and it is a great company because the service is excellent and every employee you meet is nice and polite and willing to help you with whatever you need. Unlike other fuel companies that make you feel like you are unappreciated. We have used other companies and no one comes close to Surner. You guys are the best!
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I have been a customer of Surner for 36 years, and have recommended the company to my friends over the years who are satisfied with the company also. The technicians have always come right away, (I had a flood in my house at 1 am on a week-end from a broken water tank; help came right away, for example). The workers are highly skilled, know what they are doing, and polite, (which helps so much during stressful choices I had to make). My very old furnace broke during the icy cold spell we had last week, and Surner got to work as soon as possible to get a new furnace installed, which was just yesterday. I have respect and gratitude both. Now I won't have to worry about getting a new water tank or boiler when I am 96. Lorna R.
We have been with Surner Heating for many years. Excellent service. Useful information provided.
Surner replaced our HVAC system last week and we couldn’t be happier. I chose Surner because I’d heard from multiple friends and family that they are both highly competent and straight-shooters. I felt a little out of my depths in selecting a new system, and Steve from sales made two visits to help walk me through the various options, fuel types, etc. He didn’t try to sell me on the most expensive option, but helped me find the best “bang for the buck”. I got a couple of quotes from other companies too for comparison, and Surner was also the most competitive (I would have picked them even if they hadn’t been the lowest price). The installation was super smooth. The Surner team was efficient, professional, and friendly. They patiently answered my questions and walked me through everything I needed to know about my new system. Most importantly, however, I feel secure knowing that Surner will stand behind their work and will be there for me down the road should I encounter any problems. As I said above, we couldn’t be happier.
Surner installed a hybrid heat pump/oil furnace for both cooling and heating for us over the summer, using our existing ductwork. The project was done in a timely and professional way, and the system works well. After the install was done, they also handled filing for the (hefty) rebates from Mass Save.
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