Rochester, United States
79 Saginaw Dr
N/A
+1 8008362509
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
I live in an area with very hard water and was recommended this company after having my water tested. Anderson Water installed a water treatment system that now allows me to drink right from the tap (goodbye bottled water)! All team members I interacted with during the process were professional and very knowledgeable about their products. Having good water to drink and shower with is very important to me. If you are looking water treatment solutions in the Upstate NY area I highly recommend this company - they know water!
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I had a whole house water treatment system installed - 13600. The installation went well, however their costumer service needs work! Waiting times for service are ridiculous, anywhere from 2-3 weeks. When it was finally my turn, no one showed up. Needless to say I was furious, after having waited the whole day. They re-scheduled the service call for 3 weeks later. This is unacceptable behavior and poor management.
Anderson installed a water softening system for me this morning. I had originally spoken to one of their competitors, who I was not impressed with. I called Anderson, and was able to speak to the head sales manager. All of my wife’s questions were answered, and an installation appointment was set up within days. The technician (Nick) was on time, personable, knowledgeable, and experienced. He was able to answer all of my questions, and explain everything about the equipment. I would highly recommend this service to anyone! We are thrilled to finally get rid of our hard water for our family!
While there was a scheduling issue, I could not be happier with the install. The crew was professional. As someone who schedules and trains field installation crews, I was really happy with how these two installers worked as a team. The senior installer took the time to teach and show aspects that are different or unique to our install. They worked very clean, the install was neat and they taught me how to use the unit as well. Anderson should be proud of these two installers. They did a great job. Thank you!
The technician Josh Baltzer was prompt, polite and clean. The installation took no more than 3 hours, and he went through everything with us on what was done and how to operate the equipment. Definitely a great company with good ethics! Would recommend to anyone.
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