Santa Cruz, United States
1527 Commercial Way B
N/A
+1 8314766363
Our hot tub suddenly stopped working, and I reached out to APPI for a service visit. Jon responded promptly and offered a few things I could check first, mainly items I had already checked related to power. But here's the better part: after I replied that I had already checked those things, Jon went further to give me suggestions, and ended up directing me to a fuse that was not obviously blown, how to check it, and where to find a replacement part. All without pushing a service visit! You don't often find this level of helpful service these days, and it speaks to the character of a person who knows the value of earning future business over just a quick buck. Thanks Jon.
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Actual pool cleaning service was fine - thats the 2 stars. Pool repairs were always some sort of a mess. There were a few incidents but the last one was over a leaking filter. After one attempted repair it was still leaking, so I sent Jon - the owner - a picture and requested an appointment. He said I was in the work queue. A few days later, I go into my backyard and his tech is there. No appointment, no text to ask if this is a good time, and no mask! I chat with him and he rudely tells me that this wasn't a repair that should have been attempted (then why did he attempt it?), and that the whole filter now needs to be replaced. I ask him why he isn't wearing a mask and he tells me that its fine because he has been vaccinated, and that he'll wear a mask if I insist on it!? I speak to Jon about this and he tells me that I shouldn't expect good workmanship *and* courteous service. Ludicrous. I've taken my business elsewhere, and have found a technician that can do good work, and be polite at the same time.
Great service, thank you appi
Pump went out after 20 years... Phil came out and confirmed... ordered new one and 2 days later we were up and running.m
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