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Australian Consulate-General Los Angeles

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Los Angeles, United States

losangeles.consulate.gov.au
Foreign consulate

Australian Consulate-General Los Angeles Reviews | Rating 3.8 out of 5 stars (5 reviews)

Australian Consulate-General Los Angeles is located in Los Angeles, United States on 2029 Century Park E #3150. Australian Consulate-General Los Angeles is rated 3.8 out of 5 in the category foreign consulate in United States.

Address

2029 Century Park E #3150

Phone

+1 3102292300

Accessibility

Wheelchair-accessible entrance

Open hours

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W

Wills

This review is an update to my previous 1 star review about the Australian Consulate-General in Los Angeles. So, after several emails going back and forth they finally got me a spot (Appointment) to renew my passport which I gladly accepted. When I arrived at the consulate, the office was pretty empty. One of their staff who attended to me was actually very nice and helpful. The process was really quick and probably took anywhere between 5-7 minutes only. If you can't get them on the phone, just email them and they'll definitely respond back quickly. Please continue to improve on your service especially to your fellow Australians. This review will change my previous 1 star rating to three star. Previous review; I had a very poor and alarming experience with the Australian consulate in Los Angeles. Incredibly inefficient and lazy! (They’re either not working… or in the office drinking…). I’ve been trying to book appointment on their website for months and still can’t find a spot. So, I went ahead and emailed them to explain my situation. However, they responded and requested that I keep trying to book my appointment on their website when it constantly displays “No Slots Available”. What a big joke this is! Your staff aren’t paid to sit and crack jokes… you’re paid to work and provide awesome service to your fellow Australians. This is horrible treatment in an already stressful time that no one deserves. Get your act together and do your job right!

J

J Avery

Called on December 30th 2020, they have a message saying they are closed for a public holiday, with no date of when they reopen. December 30th is not a public holiday in Australia or the US. Their online booking system to get a passport is also not working, simply saying 'no appointments available'... during a pandemic, the last thing you expect is your consulate to fail you on every basic level. My only option is to keep calling every day until someone answers, utter madness.

Y

Yvette Safadi

Had a great experience here today. People are friendly and the process to update my passport went very smoothly.

N

Nathan Benz

Quick and easy passport renewal here

L

leelu dallas

The sweet last at the front desk was awesome. The Finance lady was a different story. She was VERY condescending. She had the worst customer relation skills I have ever seen in my entire life. She made my family have a very bad experience with the Consulate. We got what we needed done but it could have been handled much better than it was. It took all our strength to not give her back the attitude she was throwing out. If it wasn't for the very kind front desk person I would have given 1 star. Because of her I will give a 3. If the other woman never came to the front desk, it would have been a 5.

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