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Roto-Rooter Plumbing & Water Cleanup

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Baltimore, United States

rotorooter.com
Plumber· Drainage service· Water damage restoration service· Water softening equipment supplier

Roto-Rooter Plumbing & Water Cleanup Reviews | Rating 4.7 out of 5 stars (5 reviews)

Roto-Rooter Plumbing & Water Cleanup is located in Baltimore, United States on 812 W Patapsco Ave Ste I. Roto-Rooter Plumbing & Water Cleanup is rated 4.7 out of 5 in the category plumber in United States.

Address

812 W Patapsco Ave Ste I

Phone

+1 4108643030

Service options

On-site services

Open hours

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Akeelia Shaneal

Joseph 5423 was great, he came on time and provided excellent service. He went above and beyond to ensure we were satisfied with the service. We had to get another faucet and he Patiently waited and educated us on what went wrong. He was very pleasant and used prosper covid procedures

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Alex Grube

A plumber came out with a ticket for an issue I didn't have. Regardless, he came down to take a look at the issue of my washer drain hose not being connected to anything and draining onto the floor. He used my zip tie to tie the drain hose to the sink. The only reason I didn't do that already was because I thought there would be a better way. He never gave me an estimate for the work before doing it, and suddenly charged me 290 for 10 minutes of work that I was going to do anyway. It's a disgrace to hide your prices like this. I also was hoping he could advise me on what to do to handle cleanup of the water damage, but he ignored my question. On top of everything, he didn't even test to see if the solution worked. Just a terrible experience all around. I will tell my friends and family to avoid this company. Update: The plumber actually made my issue worse and I had to undo his work. His zip tie cut off the drainage of my AC condensate. So I essentially had to pay 290 for no service.

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Lady Gramps

Exceptionally pleasant experience. Zo showed up within an hour of my call. Immediately identified the problem, clearly explained remediation options, and efficiently resolved our issues within a short period of time. Pricing was clearly explained and reasonable. The best experience I’ve had with a home service provider. Would highly recommend.

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Andrew Vanderhoeven

I had a good experience with Joseph (5423), when a pipe in my home broke. It was a big job that needed to be handled quickly. Joseph did a great job of , identifying, explaining, and fixing the problem. He was friendly and thorough. I was very pleased with the service.

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Alisa Peters

I chose RotoRooter to replace my original 90 year old sewer line because of their great reviews and they lived up to their reputation! Our estimator Doug Pope was friendly and professional. He came out at least three times - to provide the estimate, to camera and mark the line and then to get a deposit and answer my questions and alleviate my concerns (which he also did by phone several times too.) The work crew Alan Prince and Nick Hofmann showed up on time, answered my questions and went to work. I interrupted them several times throughout the day to ask questions or voice my concerns. Our property is very close to our neighbors and I was concerned that they might dig up or run over their flower garden. They were so careful to avoid the garden, both of our houses, the neighbor's car and other obstacles. No easy feat since it's a very tight space! (The backhoe driver has excellent precision and great skill!) There was one minor snafu - a miscommunication about how much line was to be replaced. They weren't going to replace the line from the house out to the long line that runs parallel to the house. However, once I brought it to their attention, they were quick to accommodate without attitude or complaint. I'm amazed at how quickly this whole process unfolds - from digging up the entire side yard down 6 feet, laying pipe and then putting it all back together again. They were very good about cleaning everything up and the lawn doesn't look nearly as bad as I thought it would, which was one of my biggest concerns. Well done!

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