Bartlett, United States
1201 W Lake St
N/A
+16308306200
We have just passed the one year mark on our purchase of a 2020 Winnebago Navion that we are extremely happy with. What a great unit! The price, purchase process and transaction were great, however that's where it ends. Sean, one of the owners, had touted how buying from a local dealer would provide the benefit of great service with priority. That failed to materialize as for our original warranty items we had to wait almost 8 weeks. Then they only addressed 6 of 14 items and claim 2 issues could not be duplicated. I was invited to reschedule a return in 12 weeks to resolve the final issues. I eventually took it for service to the Winnebago factory where all issues were addressed. So if you are going to buy from them, get a great price as their follow up after the sale is lacking. Don't expect any special or priority treatment once the check clears. Just as an aside there are worst dealers out there in an industry that seems to based upon just getting a one time transaction. Its an industry with some major flaws and quality issues. I would give the product 4.5 Stars, the Sales process 3.5 Stars and the after sales service and warranty 0.5 Star. Would I buy here again? Maybe, but doubtful.
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The entire team at BMSRV were a true joy to work with. I worked directly with Rich and Bryan. They both went way out of their way to ensure a top notch experience. I am usually not a fan of any \Dealership\ so this was a pleasant surprise. These guys will take care of you!!
We purchased our first motorhome from Barrington this spring and have to write to say how grateful and pleased we have been with the customer service and quality we’ve received from the date we ordered our Dynamax Isata, to repair work that needed to be done due to a mishap we experienced. Sean, Matt, Bryan, Monica and Vince have been so wonderful to work with and have been extremely responsive to our needs. When we first got our unit we had minor warranty work which was handled routinely, but they especially came through for us when we had our incident involving a run in with semi tire retread on the interstate. Both Bryan (coowner) and Matt (sales) took our calls on a Sunday evening, first expressing concern for our safety, then helping us address the insurance and repair situation. Once home, Monica and Vince, in service/repairs, took over to ensure the replacement parts and repairs were done during difficult covid19 lag times. Within a week, we were able to take our long-planned trip out west on schedule as planned. This dealership doesn’t just sell RVs well, they service and store them with exceptional quality too. We feel blessed to live within 30 minutes of Barrington RV, but wouldn’t think twice about buying from them again or recommending them to anyone no matter where they live. In a day and age when everyone wants to RV because of the pandemic, dealerships can sell quickly and forget the customer once they walk out the door. This would never happen with the brothers who own Barrington RV and the quality staff they’ve hired. They are grateful for their customers and we are grateful for them. Sean and Bryan took over the dealership from their father, and it continues to be run like a family business. Their dad would be so proud!
I can’t say enough great things about this place. They REALLY CARE!! That’s it and that’s hard to find these days! Thank you Bryan, Sean, Matt and the rest of your staff. You took incredible care of my in-laws and I will only buy through you in the future!
We were on the road far from home and needed a vent cover bracket, which no one sells separately. Phil in the service department found some extras they had around and let me have them for a very reasonable price. Great customer service!
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