Mayfield Heights, United States
6000 Parkland Blvd
N/A
+1 2164470777
Toilets
Terrible experience! I didn't choose them but the buyer was using Howard Hannah (also a bad company!). Emailed my info to the escrow officer, who never looked for the email. Then went I sent the same info a month later, they never confirmed getting it so I had to email again. Poor communication. Showed up for signing and they had the numbers wrong because they were not using the correct contract. Our name was misspelled. Patrick was pressuring us to sign an inaccurate contract that turned into an argument because of how disrespectful and unprofessional he was that resulted in us getting the manager of Howard Hannah to intervene. Wasted 2 hours and didn't even sign. Then when they brought someone else out to our house to sign for a second time, they gave her the wrong address. Consistent incompetence! How is this business still open? Stay away!
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Barrister's agent requested and we changed an appointment for her convenience. When we arrived at that new appointment (at their corporate location), she stated she had another appointment - sorry couldn't do ours - but got another title agent to do the signing. The original agent was not customer oriented but self oriented in language and attitude. The new agent was competent, which is the only reason I rate them a D rather than an F. The room we signed in was a basic store room with a folding table, holes in the wall, old marketing materials stacked in the corner. Was bade goodbye at the door of the store room - no escort and thanks at corporate lobby. The water department requires a closing escrow. It was 30 days from Barristers receipt acknowledgment of water department release until I received the balance in the mail. Shouldn't a 300 check be a week, maybe two? We received it but that strikes me as inordinately slow. Overall, Barristers of Ohio did their job. But we were not made to feel special, welcomed, or even appreciated. Certainly there are other title companies out there that do an ethical, competent job and also include customer satisfaction in their business model.
Communication is non existent, they are unprepared and unprofessional in every way. I’ve been through thus process multiple times and never seen such incompetence.
Inept organization that is shockingly (/s) peddled by the real estate agency that owns them. Non-existent communication, no disclosure of fees until you are signing the final documentation, and no apparent urgency in distributing funds to the seller in a transaction (however the Howard Hanna agents get their cuts post-haste). I was the seller, and although I was the one who had to pay for their \service\ it was apparently the buyer who selected them. The whole arrangement seems a bit shady - but I guess that's true of most of the real estate game.
Do not use them. our realtor pushed hard for Barristers but its been a disaster from the start back in February.
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