Phoenix, United States
4635 N 7th St
N/A
+1 6022660197
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
My insurance company sent me here after I was involved in a hit and run. At the time I dropped off the car, just the back end had been damaged. I understand they are busy but it took over a month for me to hear about any type of update on my car and that was only after repeatedly calling. When I went go take a look at my car, the trunk had a hole drilled into it and the lock had been removed, rendering it completely useless. The driver seat, which was functioning at the time I dropped the car off a month prior, was set in the furthest position back and would not move forward. It isn't manual and I'm very short, meaning I couldn't drive the car without being on the edge of the seat. I spent four hours trying to get anyone working there to fix the seat they had broken or at the very least admit they had broken the seat. They kept suggesting it might have been me, despite the fact that I had not seen the car in over a month because they were \working on it\. I begged them to at least tell me where I could take it to get it fixed, even though they should have fixed it or sent it somewhere to address the problem. They then tried to get me to sign a some paperwork stating my car no longer had a clean title as it was unusable after they made it unusable. I HIGHLY suggest taking your vehicle anywhere else, whatever damage they do will be your responsibility.
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My name is Rey Andres Vega, i took my vehicle due to it being hit from the back. They took three weeks to fix my car in which i had no issue with just wanted my vehicle fixed. In the three weeks, I only had One(1) follow up call and all other calls were me calling to check in. Brian was the one with my case and his communication was horrible. FINALLY, I went to pick up my car and the back looked great but then I walked to the front and Camelback Collision had damaged my vehicle, after review of the pictures they had on file, the determined that when I dropped off my car that damage was NOT there. They wanted me to take my car with that damage and even worse a final inspection was not done, OBVIOUSLY.
If I could give additional stars in this review I would. I won't ever take my vehicle anywhere else for repairs. They were communicative, responsive, and very informative. They bent over backwards to help me through the process and to push my insurance company to get everything approved so they could get to work.
I brought my car here to get my driver's side mirror replaced. The replacement did not cost too much and they were able to get me in and out quickly. The employee who did it also washed my car for free! All of the employees were very professional and courteous. I left pleased and satisfied.
They did a really great job fixing my brand new 2020 Toyota Camry after getting shot up. The only issue Is that they don't communicate with you at all. They promised you the car will be ready and it wasn't ready. I had to call them literally every single day, 4 to 5 times a day to get an update. The lady that works on my car was just never there when I call. They would call my insurance to let them know what's going on but not me which was kind of annoying. My car was there for over a month. I finally have the car now and everything looks great. The mirror on the driver side kind of shakes a little when you're driving and it was that side where they replaced the door and everything. Also noticed a little bit of wind noises when you're driving on the freeway. It's not a major problem so I decided not to take it back to the shop just in case they might take another month to fix it.
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