Charlotte, United States
5701 E Independence Blvd
N/A
+1 7045369635
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We had a great experience working with the staff at Williams Subaru. Our sales person was LT who did a great job explaining the features and coverages of the car we purchased. It was also a great experience to get a price for the vehicle via text message prior to going to the dealership, which made the remainder of the process easier. We did not feel pressured as we have experienced at other dealerships. The only potential issue with our experience was at pick up of the vehicle where I noticed a screw wedged in one of the rear tires. This vehicle was transferred from another dealership nearby and I understand these things can happen. Williams Subaru replaced the tire and did their part to make the experience right. We sincerely appreciate their efforts to give us the best experience possible. I would recommend them to anyone in the Charlotte area seeking a Subaru vehicle. Thank you LT and Williams Subaru!
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This was my first solo car purchasing experience so I was very nervous and had lots of questions with buying my first car! Aimee Clark was so wonderful to work with! Always a pleasure to connect with an Appalachian State University Alum. I had initially come to see a vehicle they had posted recently online and she was so patient with me to test drive a few until I felt comfortable with my choice! She was so helpful in helping me find the perfect car with all my criteria and I ended up getting something 100% better than I imagined - a CPO 2018 Outback with Eyesight. Big praise also to their financing staff for really working with my budget and getting me an APR that beat anything I looked at prior to coming to the dealership and for giving a great value to my Toyota Prius trade in. Huge bonus to finance through Chase bank! The entire staff truly were so friendly and informative and helped me sign all the paperwork past closing so could drive off the lot with my perfect Outback. So excited to be part of the Subaru family!
Hands down the best dealership experience ever! When I arrived at the dealership, I had a particular car in mind and Aimee was prepared with the car that I had expressed interest in online. There were several that I had in mind and with Aimee's help, the decision was easy on the one that was just right. I love that there was absolutely no pressure, only informative and pleasant assistance. I wanted as little contact as possible and was able to complete my purchase outside and felt extremely accommodated with that request. FYI....if you are as lucky as I was to get Aimee Clark as your saleswoman, be sure to ask her for her specialty hot chocolate!! Also a big thank you to Quan who was a great help and very professional and helpful through the paperwork process. Thank you Williams Subaru of Charlotte, Quan and Aimee!!
This past Saturday I purchased a new 2021 Outback. We went to 3 different dealerships, our choices were between the Volvo, Acura and Subaru and in all honesty we were NOT expecting to fall in love with the Subaru. Our saleswoman Aimee Clark was a fantastic help, very knowledgeable on the car and knew how to explain everything to us. They were all very friendly and were able to negotiate with us on the price we wanted. Customer service here was absolutely wonderful. At the Volvo we received horrendous customer service. This Subaru was a great experience and we absolutely love our new car. Thank you Aimee and Williams Subaru!
This was the easiest car shopping experience I've ever had. We knew what car we wanted, started the whole process online (which was so easy), then Aimee took care of everything from there. We live about 3 hours away and wanted to be as contactless as possible and with 3 kids, we did not want to sit in a dealership all day doing paperwork so she mailed us everything we needed to finalize and they even prepaid overnight shipping for us to return everything (even though we were so excited about our car, we drove down the same night we signed the papers and hand delivered them). All in all, when the tie came to get our new Ascent (which we absolutely LOVE), we were in and out of the parking lot in no time (even the kids didn't go crazy in the car while we finalized everything). Now what I really love is that even though we already bought the car, Aimee was still available and willing to answer any questions and concerns I have had even a week after (I am so sorry I keep bothering you, Aimee!). I just love how friendly and attentive this place was and still cannot believe how easy it was to buy a car from them! Clearly we've been using our Ascent a bit (did I mention we have 3 kids??)
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