Franklin Park, United States
2732 Mannheim Rd
N/A
+1 8474519662
The entire procedure was way easier than we thought. The staff was helpful . But do remember to book your appointment way ahead. We did not get appointment for the time we wanted since we booked one day before.
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I enjoy renting RVs from Cruise America. This was my second time and I enjoyed how clean and nice it was. I took an star off because a few days before our trip I called to confirm and they didn’t have our RV. We need it to moved to a different location that was 200 miles farther. That was super inconvenient. But at least they give us an option. Highly suggest to get the extra insurance. We have a small rock felling off and cracked the windshield and the insurance covered it 100%.
We rented a RV for 3 weeks to visit our granchilren in Chicago area. We had a gr8 time parking in daughter's driveway and some overnights. Grumpy had his own bathroom and bedroom not on living room couch.
Very nice, friendly, and helpful people that are a pleasure to talk to, and affordable. Aligned my car door better than new. And has made me aware of how affordable a RV rental is for a weekend, or week get-a-way. Very nice and friendly people.
WORST RV CAMPING EXPERIENCE EVER!!! No Toilet, Air Conditioning, Leaking Shower and more... We have rented RV's annually for 8 years running and usually go with Cruise America. This time...was a disaster. It was Memorial Day weekend during the Pandemic of 2020. Camping facilities state-wide were restricted to \self contained units only\ and the campground bathrooms were locked up tight...what could go wrong?!? We drove 6-hrs in an RV to Northern Wisconsin only to find that the toilet was inoperable, shower leaked, air conditioner didn't work, floor warped from toilet/shower and the shower door wouldn't stop falling off the track. Worst part was that Cruise America didn't do anything to help us unless we were willing to drive back 6-hrs to Franklin Park and swap out units. Luckily, we were able to convince the owner of the Campground to spend hours of his holiday time rebuilding the toilet platform to temporarily fix the unit...at our expense. When we returned the unit, the owner of the Cruise America franchise didn't want to hear about it and refused to offer us any type of courtesy credit unless we signed a release which prevented us from talking to Cruise America's corporate office about our experience. Needless to say...it was a horrible experience the likes of which we've never had before and we still haven't heard ANYTHING back from Customer Relations in over 2 weeks time!!! I would think that during one of the worst economic and health crises ever, these companies would step-up and take care of their customers who have spent THOUSANDS on their rental service. Problems happen...but the measure of a company is how they treat their customer after the problem arises. Never again.
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