Derby, United States
800 E Goeldner Ln
N/A
+1 3167887603
I called him to make an appointment and he assured me he would be out in the next few days. He never showed or called. If you can’t pick up the phone to do some simple customer service, I will not chase you for your work. If a business can’t do a simple estimate what will happen if I have problems, not show? I would NOT recommend.
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We were reschedule for over 2 months for various excuses. We tried to give them a chance, when they did finally come out he said he didn’t have the proper tools to clean our chimney and left. Every phone call with the office (who I assume is the owner) was completely unprofessional with a very rude attitude! I would suggest using ANY other company!
We scheduled to have our chimney serviced 2 weeks ago and when the technician came out he would not clean out our chimney and airtight fireplace because he said that the metal plate he had to remove was two hard to put back based on 1 he did before. Not all jobs will be easy. I even offered to come home and help him put the steel plate back in place but he did not even want to make an attempt. It is basically one bolt and a metal plate on a hinge I don't think he wanted to get that dirty even though it is his job. I would never recommend this company to anyone.
We called Lucky to come and clean our chimney. Hadn't been cleaned in the 15 years since we built the house. Burn only occasionally and only hardwood, nothing soft. He came out, looked up from the inside with a flashlight and told my wife it didn't need to be cleaned that it was fine. He said, I could clean it but I'd just be taking your money and I'm a Christian and I won't do that. How refreshing! there are honest people out there! We would highly recommend him.
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