Chino Hills, United States
15271 Fairfield Ranch Rd #140
N/A
+18004250657
Our company needed a pallet scale digital display repaired and we started the process on July 8th by shipping the display to their location. We then had to e-mail and call many times to get answers and even after we sent the order information on August 12th we had to call the following week and were told as replacement would be sent out. After all this we call yesterday to find out where the replacement is and they can’t find anything on our display, finally we are told that it’s out of warranty and we have to buy a new one. We don’t even have the option to pay to repair the display we sent or anything (and we were just waiting for the replacement to arrive after waiting for almost 4 months). This is just about the worst customer service we have had with any product we purchase. We purchased a new complete pallet scale from a different company yesterday so that we never have to deal with Digiweigh again.
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We have purchased 2 of their 48\x48\- 5,000lb. floor scales which have served us well for many years. This experience brought me back to them when I wanted an economical bench top scale for smaller shipments. I was a little reluctant due to the low price of 49.00 plus shipping. I bought the scale Oct.7th but I should have trusted my instincts. The scale displayed an error code straight out of the box. I emailed their customer service Oct. 10th and received a response the next day, Oct. 11th asking to see my original invoice. I sent that on Oct.11th then waited and resent it Oct. 17th. At that time they said they would replace the scale if I sent a picture of the error code. I sent that to them Oct.18th. Today is Oct. 30th and I have not heard another word from them. Updates to follow.
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