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Direct Energy

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Houston, United States

directenergy.com
Electric utility companyCorporate office

Direct Energy Reviews | Rating 4 out of 5 stars (5 reviews)

Direct Energy is located in Houston, United States on 12 E Greenway Plaza #250. Direct Energy is rated 4 out of 5 in the category electric utility companycorporate office in United States. Direct Energy offers electricity, natural gas and home services across the U.S. and Canada. Experience low rates, excellent customer service and start saving ...,Direct Energy is a North American retailer of energy and energy services.

Address

12 E Greenway Plaza #250

Phone

+18883053828

Open hours

...
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L

LIAF OVERPLAY

For the most part this company is fairly competent. It has been almost 2 years now that I have been with them and anytime something was out of sort it got handled. The people are a little scripty sometimes but for the most part they handle your issue the best they know how or as long as you request it they will send up the chain to speak with someone better equipped. Recently there was an issue on the side of security and a gentleman from Corporate helped resolve it to my satisfaction. As such I give Anthony, Badge ID#0520, a 5 star for resolving my issue. Thank you Anthony.

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Ragingbat YT

Such a scam!! DO NOT GO WITH THIS RIP OFF COMPANY! We were one of the unlucky ones that got no power for 5 days during the Texas storm. We had no electricity nothing from Monday-Friday. Finally got it back electricity Friday night and our plan we had was free weekends. Well I get the bill and what do they do for having no power for a week of course they charge us double! Called customer support asked them to explain how we didn’t have power for a week, how could our bill double and the dude hung up on me. Guess he didn’t feel like telling me his company is a scam! So now I’m stuck with an outrageous bill and no help.

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Gregory Monette

I’ve been with this company for 5yrs. For the most part, things have went well with the exception of rising rates (nothing new for Texas). We moved into a new construction house in 9/2020 and selected a plan to start around that time ending in 2022. Not sure what happened, but my lights were turned off in February 2021. When I called Centerpoint about an outage, they said that they never received an order from Direct Energy to start my services. When I called DE they said my services were canceled in Sept??? I’m not exactly sure what happened but I thought everything would be seemless with electricity until the next renewal period. On the one day that I have to work from home, this happens and I can’t get any work done because of a huge internal mistake from DE. Luckily I’m getting electricity today, but I’m not sure that I’ll be renewing next time around.

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yi lu

Kevin provided me great help during my renewing request. Thanks for the help, Kevin

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Gerardo Rios

Everything was going well with them, until I had to move, lousy customer service, I requested my change of services to my new address and intelligently my services stayed at my old address and my bill was the only thing they changed to the requested address, without However, to date they have not solved the problem leaving me with a debt in the credit bureau, for a service that I did not receive and that debt still exists with them, I am still waiting for a supposed supervisor who would solve this situation 5 years ago and I still imagine They haven't found the supervisor yet, because they've never contacted me.

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